Customer Support Representative-III

Customer Experience Specialist

Location: New York, NY Duration: 3 months on W2 (Possibility of Extension) Shift: 8am-4pm, M-F (On-site)

About the Team

When you join our team, you join our dream: to grow and empower local economies. We're focused on improvementfrom moving faster to leveling up the quality of our productand our work is never complete. As *** grows both in scale and in scope of offering, we are excited and passionate about building a community. If you're looking to define your career as part of something greater than yourself, come join us as we launch and grow in markets across the U.S.!

About the Role

We're looking for a hands-on, people-first leader with strong operational acumen and ability to perform under high pressure environments to serve as a Customer Experience Specialist as we pilot a new suite of service offerings. In this role, you'll support high-priority initiatives, stabilize operations, and provide leadership as needed. This is a dynamic position ideal for someone who thrives in ambiguity, loves to lead teams, and enjoys solving problems on the ground. There's no such thing as a typical day, and to excel, you can't just be smart you have to be self-motivated, have exceptional interpersonal & relationship-building skills, and be analytical. We're looking for strong performers who can move fast to get things done, have a natural aptitude for blending creativity and analytics to devise innovative solutions, and are excited by the idea of bringing *** to the world. If this sounds like you read on!

You're Excited About This Opportunity Because You Will...

• Own Operational Excellence: Oversee day-to-day operations, ensuring fulfillment of new services run smoothly, efficiently, and safely. Monitor Dasher performance, identify root causes of inefficiencies, and implement corrective action plans.
• Drive Process Improvements: Use data and insights to design and execute improvements to workflows, team structures, and fulfillment practices.
• Manage: Create and own workflows that keep launch projects on track from beginning to end to build a successful business foundation.
• Support Growth and Change: Partner with cross-functional teams to support growth initiatives, training programs, special projects, market expansion efforts, and share insights on key learnings from coverage assignments.
• Build: Generate new business by exploring growth opportunities with new and current use-cases for the *** Marketplace and other verticals.

We're Excited About You Because

• You're organized and proficient using Google Suite. You can handle triaging multiple tasks at once and thrive under pressure.
• You're a strong communicator. You clearly articulate directions and may have experience in a customer-facing or management role.
• You're a self-starter. You have a bias towards action and are able to thrive in a fast-paced, constantly changing work environment.
• You're a problem solver. You have a talent for synthesizing complex projects, can independently translate high-level goals into actionable plans, and enjoy implementing processes.
• You're naturally curious. You always look for ways to innovate and improve.
• You're determined. You roll up your sleeves and do whatever it takes to make things successful.
• You're a relationship-builder. You can influence and motivate people at all levels across a variety of job functions.

Nice to Haves

• You have a Bachelor's degree or higher, or are currently pursuing one
• You have 1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early stage startups or related experience
• Demonstrable success leading initiatives, establishing and achieving goals, and succeeding in a team environment
• You have success executing business development opportunities or negotiating partnerships