Coordinator Tech Dispatching

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we're all working towards the same goal - to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity - and responsibility - to be there for every moment in our consumers' lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. This position is not eligible for Visa Sponsorship. Our Nestle Customers call in for service our Nestle Equipment generally because it is not performing, as it should, the Dispatchers to troubleshoot the errors, if unsuccessful, they create tickets and dispatch the calls to North America. However, the calls are not limited to that, we also get parts requests, removal & replacement requests, new customer requests, customer change requests, troubleshooting help & Special Projects. The Dispatchers also speak with and handle emails from the External Service Providers (ESPs), Nestle Technicians, Supervisors, Sales. JOB DUTIES/RESPONSIBILITIES: Shift: 9:00 am to 6:00 pm Daily (Willingness to volunteer to work other shifts when required) *Once trained, On-Call participation required on rotation for Weekends (typically every 5th week based on 5 dispatchers) Sat: 8:00 am to Noon pm, Sun: 9:00 am to 1:00 pm & Holidays: 8:00 to 5:00 pm from home or office depending on type of Holiday (schedule dictates). High speed internet from home a necessity (for On-Call rotation only) Answer Incoming Call Volume approx. 50 - 60 daily Ability to troubleshoot with customers using problem solving skills Make Outgoing Calls approx. 20 daily (for our equipment verifications) Self-motivated, takes initiative, needs minimal supervision Must work well with others & independently Microsoft Outlook a must (Email Volume approx. 200 daily) Microsoft Excel a must (entry to intermediate level) Web based program for Dispatching, must be comfortable navigating on-line Must be able to multitask Reliable Transportation REQUIREMEMENTS / EDUCATION: High School or G.E.D or technical school; 1-2 year related experience and/or training; or equivalent combination of education and experience. Prior experience as a dispatcher is preferred. Working knowledge of Microsoft Excel, Word and Outlook is also required. Must possess the ability to accurately enter information into a computer data based system. Experience in SAP a plus It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. This position is not eligible for Visa Sponsorship. Employment Type: Full Time