Intensive Care Manager

Intensive Care Manager (ICM)

Esperanza Health Center is a Christ-centered, multicultural ministry providing holistic, affordable, bilingual healthcare to the Latino and underserved communities of Philadelphia. We are looking for mission-aligned professionals who share our commitment to serving those most in need.

The Intensive Care Manager (ICM) works alongside our medical staff and licensed behavioral health professionals to provide comprehensive case management services to patients seeking support with substance use. Services include referral and linkage, individualized care management, and support for adherence to available treatments, including Medication Assisted Treatment (MAT). The ICM practices within a Substance Use Prevention and Harm Reduction (SUPHR) framework using culturally sensitive, strength-based, and trauma-informed approaches.

Be part of a multidisciplinary team that is finding innovative ways to reduce barriers and bring quality behavioral healthcare to North Philadelphia!

Receive and manage patient referrals; collaborate with departmental staff to facilitate and expedite initial screening and intake.

Provide ongoing support and care management to individuals engaged in substance use, utilizing a culturally sensitive, strength-based, trauma-informed approach to build and maintain a therapeutic alliance.

Collaborate with patients and care teams to develop individualized care management plans that address identified needs and support progress toward patient-identified goals.

Identify and connect patients to culturally appropriate resources across EHC and the broader community; provide referrals to outside agencies as appropriate.

Monitor and evaluate each patient's recovery progression; communicate progress to the care team regularly and flag concerns as they arise.

Address and amend care plans as needed in collaboration with patients and care teams, utilizing clinical assessment skills to match patients with the appropriate level of care, including referrals to higher levels of behavioral health care when indicated.

Provide crisis intervention, crisis management, and safety planning as appropriate.

Document all patient progress and services provided accurately and in a timely manner in the Electronic Medical Record (EMR).

The Intensive Care Manager position involves regular in-person patient contact in a clinical outpatient setting. The following physical demands are representative of those required to perform the essential functions of this role:

Ability to sit, stand, and move throughout the clinic for extended periods

Ability to use a computer and telephone for extended periods

Occasional travel between Esperanza sites as operationally needed (less than 10%)

Ability to remain composed and professionally effective in high-stress situations, including crisis intervention scenarios

Ability to lift and carry materials up to 15 lbs. as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Esperanza Health Center is committed to an inclusive workplace and complies with all applicable federal, state, and local disability laws.

A collegial, mission-driven work environment with experienced, like-minded professionals

Ongoing clinical supervision toward licensure, provided during paid working hours at no cost qualified candidates enrolled in a master's program may be able to use this position as an internship site

Three one-day all-staff retreats per year

Paid vacation, sick, and holiday time off, plus one month of paid sabbatical leave after seven years of service

Medical, dental, and vision insurance; retirement plan; and long-term disability insurance offered on Day 1

Continuing education opportunities and tuition reimbursement after one year of employment

Eligibility for federal and/or state student loan forgiveness programs

Hold a Master's degree in Social Work, Counseling, or a related field OR hold a Bachelor's degree and are actively enrolled in a qualifying Master's program. Applicants pursuing or planning to pursue licensure as an LCSW, LPC, or LMFT are strongly preferred. Applicants who are already fully licensed (LCSW, Psy.D, LPC, or LMFT) are encouraged to explore our Behavioral Health Consultant position.

Are bilingual in English and Spanish (we may consider Master's-level applicants willing to participate in an immersive language training program)

Have recent experience providing care management to individuals in recovery or actively engaged in substance use and other behavioral health needs

Thrive in a fast-paced, team-oriented clinical environment

Are energized by finding innovative ways to deliver high-quality behavioral healthcare to underserved communities

Want to work in a Christian healthcare ministry with colleagues who are compelled by the love of Christ to offer care to all in need

Esperanza Health Center recognizes that addiction and alcoholism are medical conditions protected from discrimination under the Americans with Disabilities Act as Amended, Pennsylvania disability laws, and other applicable laws. We believe that individuals in sustained recovery are often uniquely positioned to provide meaningful mentorship and support to patients who are still struggling.

Because this position involves direct patient contact, and because the early stages of recovery are associated with greater vulnerability and uncertainty that could affect an individual's ability to perform the essential functions of the role, Esperanza does require that any applicant or employee who voluntarily discloses a history of addiction confirm that they have been in continuous recovery for a minimum of two (2) years.

This requirement applies only upon voluntary self-disclosure and is not used as a basis for disqualification outside of the context described above.