Shop Service Technician

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications. Position Summary The Shop Service Technician will perform preventative and routine repairs on all DEUTZ and non-DEUTZ products at the DEUTZ Power Center Facility. The technician will liaise with DEUTZ customers, Parts Specialists, and the Service supervisor. The ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them – customers, suppliers, department employees, co‑workers and manufacturer employees. The candidate must also be a safety‑focused team player with an optimistic outlook. Essential Duties and Responsibilities Ability to perform maintenance‑related repairs. Assist in resolving customer‑related issues timely. Work with Sales & Operation Manager to ensure the facility is clean, organized and presents a positive image of DEUTZ. Plan methods and sequence of performing repairs assigned. Pre‑order all parts and materials required to perform assigned repairs. Effect the repairs required safely and effectively. Ensure all repairs are completed as assigned. Ensure the cosmetic appearance upon completion of repairs. Ensure all unused parts and materials are returned per DEUTZ Power Center return parts guidelines. Maintain the work area in a clean and safe condition. All communications with customers are conducted reflecting respect and honesty. All failures identified are matched to solutions necessary to affect a repair. Complete all work orders and time sheets in a timely manner. Consult, when necessary, with DEUTZ Service Department to ensure the accuracy and approval of repairs. Perform all work in accordance with all established policies and procedures. Assist in properly filing warranty claims and customer invoices. Perform other duties as assigned. Supervisory Responsibilities N/A Travel Demands Anticipated domestic and international travel is approximately 0–10% depending on business needs. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education / Experience Minimum Requirements High School Graduate or General Education Degree (GED) Must be able to maintain DOT medical card status Must have a valid driver’s license and be insurable by the company 4+ years of experience as a Shop Technician, 2+ years of experience as a Field Technician, or 2–3 years of experience as a Remote Field Service Technician Preferred Requirements Two years of Diesel engine experience. 2–5 years of construction equipment repair experience preferred. Strong computer usage with the ability to effectively utilize software including Serdia, Serpic, Fieldaware, Word, and Excel. Certification/Training in heavy equipment and diesel engine repairs preferred. Additional Required Skills Self‑Starter with the ability to work with minimal supervision. Excellent communication skills with the ability to effectively write and speak professionally with customers in person and over the phone. Strong problem‑solving skills with the ability to identify problems, brainstorm and analyze answers, and implement the best solutions. Strong attention to detail skills with the ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small. Time management and organization skills with the ability to manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals. Language Ability Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one‑on‑one and small group situations to customers, clients and other employees. Mathematical Ability Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Work Environment The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is in a shopping environment where the employee will spend most of their time standing and walking. Employees could be subject to weather conditions and loud noises. Physical Requirements Manufacturing assembly and warehouse environments. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No air conditioning. Physical Demand Requirement Frequency: Daily Concentration: Daily Sitting: Daily Communication: Daily Vision: Daily Verbal: Daily Standing: Daily Hearing/Listening: Daily Lifting: Daily Bending: Daily EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion. Key Skills Construction Equipment Maintenance Heavy Equipment Repair Mechanical Troubleshooting Skills Diesel & Heavy Equipment Systems Electrical Systems & Diagnostics (Heavy Equipment) Machines & Technologies you'll use Diesel Engine (Detroit Diesel, Cummins, PACCAR) Aerial Devices (Terex, Altec, Elliott, Versalift) #J-18808-Ljbffr FactoryFix