Account Manager

Account Manager

Location: Hybrid – Greater San Francisco Bay Area (Berkeley, CA). Start date is ASAP for this permanent position.

Job Title: Account Manager Location-Type: Hybrid – Greater San Francisco Bay Area (Berkeley, CA) Start Date Is: ASAP Duration: Permanent / Full-Time (40 hours/week) Compensation Range: $70k-90k/year (Account Executive) $90k–$115k/year (Account Manager) Additional Compensation: No bonus or commission Benefits: Eligible for Health, Dental, Vision, 401K, PTO Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description: The client is seeking a relationship-driven Account Manager to manage an existing book of business, drive client retention and satisfaction, and identify upselling opportunities within technology and IT support services.

Day-to-Day Responsibilities:

• Manage and grow relationships with existing SMB clients.
• Own client retention, satisfaction, and ongoing account engagement.
• Identify upselling opportunities within existing accounts.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Collaborate with internal delivery teams to ensure client needs are met.
• Maintain professional, responsive communication with internal and external stakeholders.
• Initially shadow team members and support administrative tasks while learning the client's services and processes.
• Independently manage an assigned book of business following onboarding.
• Attend onsite client meetings as needed, typically around once per month.

Minimum Requirements:

• 2–5 years of experience in Account Management, Customer Success, Client Services, or Relationship Management.
• Proven experience managing existing client relationships and maintaining customer satisfaction.
• Strong client-facing presence with excellent written and verbal communication skills.
• Highly responsive, accountable, organized, and proactive.
• Ability to collaborate effectively with internal teams and external stakeholders.
• Technology-friendly mindset with an interest in learning and selling IT support services.
• Experience identifying opportunities to expand existing client accounts.
• Bachelor's degree.
• Ability to attend initial onsite training in Berkeley, CA, and client meetings as needed.

Preferred Qualifications:

• Previous experience in technology sales, IT services, or managed IT services.
• Experience supporting small and medium-sized business (SMB) clients.
• Background in account growth, upselling, or expanding customer relationships.
• Experience managing a book of business in a technology-focused environment.