Collections Specialist, Onsite

Collections Specialist

Location: Addison, TX

Employment Type: Contract-to-Hire

Work Arrangement: Onsite

Schedule: MondayFriday | 8:00 AM4:00 PM

Compensation: $24.00 per hour

Start Date: ASAP

Position Overview

Wheeler Staffing Partners is seeking an experienced Collections Specialist for a temp-to-hire opportunity in Addison, TX. This position is responsible for managing business-to-business collections activities, reducing aging accounts receivable balances, and maintaining professional communication with customers regarding outstanding invoices and payment obligations.

The ideal candidate is a self-motivated collections professional who can quickly adapt to a fast-paced environment and begin contributing immediately. Success in this role requires strong communication skills, exceptional attention to detail, sound problem-solving abilities, and the ability to effectively manage multiple priorities while maintaining accurate records. This position is highly independent and requires an individual who is proactive, accountable, and results-driven.

Key Responsibilities

• Manage daily business-to-business collections activities through outbound phone calls, email correspondence, and account follow-up efforts.
• Contact customers regarding past due balances and work toward timely resolution of outstanding accounts.
• Review and maintain aging reports to prioritize collection efforts and maximize recovery of receivables.
• Document collection activities, payment commitments, customer communications, and account updates accurately and thoroughly.
• Monitor account status and payment activity across multiple accounting and ERP systems.
• Support ongoing system transition efforts by reconciling account information between legacy and newly implemented systems.
• Research payment discrepancies, billing issues, unapplied cash, and account variances to ensure accurate account balances.
• Escalate collection concerns appropriately while maintaining positive and professional customer relationships.
• Collaborate with accounting, accounts receivable, customer service, and operations teams to resolve customer inquiries and billing concerns.
• Maintain detailed account records and provide regular updates regarding collection activity, account status, and aging trends.
• Identify opportunities to improve collection processes, increase efficiency, and reduce outstanding receivable balances.
• Ensure compliance with company policies, procedures, and collection best practices.
• Assist with special projects and additional responsibilities as assigned.

Required Qualifications

• Minimum of 3 years of dedicated business-to-business (B2B) collections experience.
• Proven ability to independently manage a collections portfolio with minimal supervision.
• Strong verbal communication skills with the ability to confidently engage executives, business owners, CFOs, CEOs, controllers, and other senior-level stakeholders.
• Excellent written communication skills, including professional collection correspondence and follow-up emails.
• Experience working within multiple accounting, ERP, accounts receivable, or financial systems simultaneously.
• High level of accuracy, attention to detail, and organizational ability.
• Strong problem-solving, analytical, and critical-thinking skills.
• Ability to prioritize workload and manage multiple accounts in a fast-paced environment.
• Self-motivated with the ability to work independently and drive results.
• Proficiency with Microsoft Office Suite, including Microsoft Excel.
• Strong customer service and relationship management skills.

Preferred Qualifications

• Experience supporting collections within transportation, logistics, waste management, environmental services, utilities, construction, or other service-based industries.
• Previous experience working through an ERP conversion, system implementation, or data migration project.
• Knowledge of accounts receivable processes, cash application, billing, and account reconciliation.
• Experience analyzing aging reports and developing collection strategies to improve cash flow.
• Familiarity with accounting software and enterprise resource planning (ERP) systems.

Work Environment

This position is fully onsite in Addison, Texas and operates within a professional office environment. The role requires frequent communication with customers, internal stakeholders, and executive-level contacts while managing a high-volume collections portfolio. The successful candidate will be comfortable working independently, navigating multiple systems, and maintaining productivity in a fast-paced environment undergoing operational and system changes.

Why Work with Wheeler Staffing Partners

Wheeler Staffing Partners connects talented professionals with outstanding career opportunities across a variety of industries. We are committed to providing a professional, supportive experience for both candidates and clients while helping individuals advance their careers with leading organizations. Our team is dedicated to building meaningful partnerships and creating successful employment connections that drive long-term success.