Collections Specialist

Job Description

Job Description

Description:

We are looking for a skilled and motivated Collections Specialist to join our Accounts Receivable team. In this role, you will play a key part in managing outstanding balances, maintaining strong client relationships, and driving timely recovery of payments.

Key Responsibilities

•Monitor and manage assigned accounts receivable portfolios to ensure timely collection of outstanding balances.

•Contact clients and customers via phone, email, and written correspondence to resolve overdue accounts.

•Negotiate and establish payment plans or arrangements while adhering to company policies and compliance requirements.

•Investigate and resolve billing discrepancies and disputes in coordination with internal teams.

•Maintain accurate and up-to-date records of all collection activities, communications, and account statuses.

•Prepare and present regular aging reports and collection status updates to AR management.

•Escalate unresolved accounts to appropriate legal or external collection channels as needed.

•Collaborate with sales, finance, and customer service teams to streamline the collections process.

Requirements

•2–4 years of experience in collections, accounts receivable, or a related finance role.

•Solid understanding of collections processes, credit policies, and accounts receivable procedures.

•Proficiency with ERP or accounting software (e.g., SAP, Oracle, QuickBooks, or similar).

•Strong negotiation and communication skills, with the ability to handle sensitive conversations professionally.

•High attention to detail with strong organizational and time management skills.

•Ability to work independently and manage a high-volume workload in a fast-paced environment.