Ocean Export Coordinator

About ARI Shipping

ARI Shipping is an established international freight forwarder with approximately 40 years in business. We specialize in providing high-touch, personalized service for customers moving international freight, including boats, agricultural and forestry machinery, heavy equipment, project cargo, and other specialized shipments.

We are looking for an experienced Ocean Export Coordinator to join our ocean operations team. This is a hands-on, A-to-Z operations position for someone who understands freight forwarding, communicates exceptionally well, stays organized, and can independently manage customer accounts and complex shipments.

What Youll Do

• Coordinate ocean export shipments and support cargo movement from initial customer requirements through completion.
• Manage RO/RO, breakbulk, project cargo, and other ocean export shipments .
• Serve as a dedicated point of contact for assigned customer accounts, providing proactive updates and responding to shipment questions.
• Prepare, review, and coordinate shipment documentation.
• Coordinate with carriers, vendors, customers, agents, and other partners involved in moving cargo.
• Support export customs-clearance requirements and work with the appropriate parties to ensure documentation and shipment information are accurate.
• Monitor shipments and resolve operational issues, delays, or exceptions as they arise.
• Verify vendor invoices and shipment costs for accuracy.
• Ensure customers are billed appropriately and required payment is received before cargo release.
• Maintain organized shipment records and communicate clearly across customers and internal teams.
• Provide the high-touch customer service expected in a specialized freight environment.

What Were Looking For

• Previous experience in international ocean freight, freight forwarding, NVOCC operations, a steamship line, or a closely related shipping environment.
• Hands-on ocean export experience.
• Working knowledge of RO/RO cargo .
• Experience with breakbulk and/or project cargo strongly preferred.
• Familiarity with export documentation and customs-clearance coordination.
• Ability to independently manage shipment details and work through operational issues.
• Strong customer-service and communication skills.
• Strong organization and attention to detail.
• Problem-solving and analytical ability.
• Ability to work effectively in an environment where employees take broad ownership rather than performing only one narrow piece of the shipment process

Preferred Qualifications

• Export customs clearance experience
• Breakbulk and project cargo experience
• Experience shipping boats, heavy equipment, agricultural equipment, forestry machinery, or similar cargo
• Experience with shipment billing, accruals, vendor invoices, and file-level financials
• Freight forwarding/TMS system experience
• Spanish language skills (not required but a strong plus!)

Our ideal candidate is someone who:

• Communicates proactively with customers and business partners
• Takes ownership of their accounts and shipments
• Can work independently without extensive day-to-day direction
• Understands how documentation, transportation, customs, customer service, and shipment financials work together
• Remains organized while managing multiple customers, deadlines, and shipments
• Is comfortable troubleshooting complex freight issues
• Values delivering a premium level of customer service

Benefits

• Biannual performance bonus program
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off and holidays
• Career and compensation growth opportunities

Additional Job Application Terms

This job is part of LinkedIns Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

Were committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If youre a potential fit, our team will reach out within two weeks to progress you to the next stage. If you dont hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.