Experienced Forklift Technician

EXPERIENCED FORKLIFT TECHNICIAN

(5+ YEARS FORKLIFT TECHNICIAN EXPERIENCE)

Voss Equipment, Inc. is seeking trainable, customer service-oriented, outgoing individuals interested in a career as a Field Service Technician within a growing company. 1934.

Job Summary:
As an Experienced Forklift Technician, you’ll be responsible for diagnosing, repairing, and maintaining electric, diesel, and gasoline-powered industrial trucks and material handling equipment. Strong customer service skills are highly required, as you will interact directly with clients, addressing their needs and ensuring they receive top-tier solutions. With your mechanical expertise and problem-solving ability, you'll ensure equipment operates safely and efficiently while building long-lasting relationships. This stable career offers opportunities for growth, development, and hands-on work in a supportive environment, with independent travel to customer sites in a company-provided service van.

Essential Duties & Responsibilities:

• Mechanical Repairs: Diagnose, troubleshoot, and perform mechanical repairs on various forklifts and material handling equipment.
• Scheduled Maintenance: Conduct regular maintenance, inspections, and repairs to ensure equipment meets operational and safety standards.
• Customer Solutions: Provide tailored solutions based on customer needs and offer repair estimates when appropriate.
• Record Keeping: Maintain accurate records of all work performed, including repair descriptions, equipment model numbers, serial numbers, and hour meter readings.
• Customer Communication: Discuss necessary repairs with customers and obtain their approval before performing any work.
• Lubrication & Adjustments: Lubricate moving parts, make necessary adjustments, and conduct safety inspections to ensure compliance.
• Equipment Testing: Test repaired equipment to verify it meets the required specifications.
• Documentation Submission: Submit work orders, timecards, and other necessary documentation promptly and accurately to the field service coordinator.
• Professional Appearance: Maintain a clean and organized appearance for both yourself and your service van. Track and account for all parts, supplies, and inventory in the van.
• Van Maintenance: Monitor and schedule routine maintenance for the service van, reporting any issues to the Service Manager.
• Sales Opportunities: Identify potential service and sales opportunities while on-site and communicate them internally.

Knowledge, Skills, and Experience:

• Education: High School Diploma or GED required.
• Required Experience: Minimum of 5 years in a technician role, with in-depth mechanical knowledge of internal combustion engines, diesel engines, and electric motor control systems.
• Technical Skills:
  • Ability to read and interpret electrical and hydraulic schematics.
  • High level of knowledge of AC & DC motor control systems.
  • Proficiency in using diagnostic tools such as a Digital Volt-Ohm Meter (DVOM).
  • Computer literacy for diagnostics and work order management.
  • Strong understanding of safety protocols and regulations.
• Communication Skills: Excellent verbal and written communication skills; able to communicate clearly with customers, supervisors, and dispatchers via phone, email, text, and software.
• Customer Service Focus: Ability to provide excellent service while maintaining strong communication with dispatchers, supervisors, and customers.
• Licenses & Tools: Must have a valid driver’s license with a clean driving record and possess personal tools necessary for the job.
• Bilingual a plus: Not required.

What We Offer:

• Full-time position with opportunities for overtime.
• Company-provided service van.
• Yale technician certification training.
• Competitive benefits package, including health insurance, paid holidays, and paid vacation time.

Join Voss Equipment and be part of a team that values both skilled trades and exceptional customer service.

You'll have the chance to work on a wide range of industrial equipment, receive ongoing training, and contribute to the success of our customers.