ServiceNow Business Analyst

Overview ServiceNow Business Analyst position located onsite in San Antonio, Texas. The role acts as a liaison between business stakeholders, architecture teams, and developers, translating business needs into technical requirements for ServiceNow with a focus on Identity and Access Management (IAM) processes. The analyst will support the creation and enhancement of ServiceNow forms and workflows in a complex, regulated environment. Responsibilities Translate business requirements into detailed technical specifications for ServiceNow form creation and workflow design. Serve as a primary bridge between business users, cybersecurity architects, and ServiceNow development teams. Support the design and enhancement of provisioning and access-related forms within ServiceNow. Ensure new forms and workflows align with governance rules and IAM architecture. Advise business stakeholders on the capabilities and limitations of the ServiceNow platform. Collaborate with technical teams to identify and implement automation opportunities within ServiceNow workflows. Facilitate communication to convert business needs into architectural designs and then into development tasks. Required Qualifications Experience: 7+ years of Business Analyst experience with a focus on IAM and/or ServiceNow. Hands-on experience supporting ServiceNow form creation, workflow design, and working in complex, regulated environments. This is not an entry-level role and requires the ability to manage detailed work. Technical Skills: Strong understanding of Identity & Access Management (IAM) concepts, including provisioning, RBAC, and governance. Proficiency with ServiceNow catalog forms, workflows, and automation capabilities. Familiarity with Privileged Access Management (PAM) and directory services infrastructure. Proficiency with Visio. Functional Skills: Highly collaborative, able to work across multiple technical and business teams. Strong communication to bridge discussions between business and technical stakeholders. Solution-oriented and able to challenge unclear or inefficient processes. Preferred Qualifications Experience supporting IAM governance at scale. Background working with cybersecurity or enterprise architecture teams. Experience driving workflow automation initiatives within ServiceNow. Company and Compliance Everforth Apex is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, protected veteran status, or any other characteristic protected by law. Applicants with criminal histories will be considered in a manner consistent with applicable law. For accommodations under the Americans with Disabilities Act, contact the Benefits Department. © 2026 Everforth, Inc. All rights reserved. Everforth Apex is part of the Commercial Segment of Everforth, Inc. NYSE: EFOR. Address: 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060. #J-18808-Ljbffr