Content Management Analyst

Overview Content Management Analyst position at MillenniumSoft Inc. Location: San Antonio, TX. Duration: 7 months. Hours per week: 40. Employment Type: Contract on W2 (US Citizens or GC Holders Only). Responsibilities Manage Becton Dickinson’s HR knowledge management portal and case management tool content and capabilities (a.k.a. HROne). Ensure the HR tools serve as the voice for all aspects of the HR organization’s internal online presence and are complete, comprehensive, current, and user-friendly. Create, oversee and enforce the system’s global governance processes to include content management, posting and archiving. Coordinate with global, regional and local HR associates, Centers of Excellence, and other functions to ensure portal content is complete, comprehensive, user-friendly, branded and organized. Ensure information that associates need is located on the portal; work with content owners to create and add content, and ensure proper editing, proofreading and translation where needed. Make content easy to understand across all levels by considering user perspectives and conducting focus groups or surveys. Select and implement effective methods to convey information (videos, links, checklists, user guides, desktop procedures, calendars, polls, banners, etc.). Maintain a consistent look and feel, ensure compliance with client identity requirements, and manage templates, graphics, banners and layouts. Structure portal content for easy navigation, maintain internal and external links, and collaborate with the technical team on site problems, upgrades and enhancements. Analyze portal and case management utilization and effectiveness, and propose enhancements based on feedback and metrics. Track, report, and respond to metrics to measure reach and impact and identify opportunities for improvement. Qualifications Bachelor’s degree. Minimum of 1 year of experience managing content and production for high-traffic websites/portals. Proven record of deploying online content that reflects audience segmentation. Strong expertise in content governance, including policies, practices, procedures and decision forums. Knowledge, Skills And Abilities Excellent organization and analytical skills with the ability to manage multiple projects in a fast-paced, deadline-driven environment, while adapting to changing priorities. Effective communication, interpersonal, influence and collaboration skills; ability to problem solve and drive for results across departments and regions. Detail-oriented with a process and systems orientation; comfortable using analytics tools and metrics. Customer-centric mindset; ability to develop creative solutions for audience needs. Ability to independently initiate, manage, execute and report on tasks. Knowledge of metadata management and data discovery, standards and implementation for interoperability, service enablement and compliance. Knowledge management certification, knowledge of ServiceNow solutions; bilingual ability is preferred but not required. Duties And Responsibilities Responsible for the governance of content posting and archiving across the HR portal. Collaborate with global, regional and local HR teams to ensure portal content is complete, user-friendly, branded and organized. Ensure information is easily accessible and relevant to associates; lead content creation and update efforts. Edit, proofread and translate content as needed; ensure clarity and usability for users at all levels. Determine the best methods to convey information (videos, links, checklists, guides, procedures, calendars, polls, banners, etc.). Maintain consistent design and ensure compliance with client identity requirements; manage templates, graphics, and layouts. Structure content for intuitive navigation and maintain portal links; work with technical teams to address site issues and apply upgrades. Monitor portal and case management utilization and effectiveness, and propose enhancements based on feedback and analytics. Produce regular reports on reach and impact and identify opportunities for improvement. Additional Details Location: San Antonio, TX Duration: 7 Months Total Hours/Week: 40 Client: Medical Device Company Job Category: Professional Services Group Seniority Level: Mid-Senior level Employment Type: Contract on W2 #J-18808-Ljbffr MILLENNIUMSOFT