Mail Services Associate

divh2Mail Services Specialist/h2pFor more than 50 years, ICF has partnered with organizations across the globe on complex, high-impact projects-growing and evolving along the way. We are seeking a Mail Services Specialist to join our Global Real Estate Facilities team and support mail operations across more than 50 ICF locations./ppThis position plays a critical role in efficiency and accuracy of shipping, receiving and mail distribution services at our Reston, VA headquarters. This role is an on-site position reporting to the Manager of HQ Mail Services Facilities./ph3Mail Handling Distribution/h3ulliReceive, sort, and distribute all incoming USPS, overnight courier, and parcels on the same business day of receipt./liliIdentify and resolve issues related to misaddressed, returned, or undeliverable mail./liliCollect outgoing mail from designated mail stops and ensure correct postage is applied prior to dispatch./li/ulh3Shipping Logistics/h3ulliProcess shipping requests, prepare outgoing domestic and international mail/packages./liliCoordinate with customs and shipping vendors to clear international shipments as required./liliMaintain strong working relationships with shipping partners, including FedEx, USPS, and DHL./li/ulh3Customer Service Communication/h3ulliProvide clear and timely communication with employees at all levels, including on-site, hybrid, and remote staff./liliRespond promptly and professionally to urgent or time-sensitive mail/shipping requests./li/ulh3Inventory Operations/h3ulliEnsure both the mailroom and floor copy/printer stations are adequately stocked with necessary supplies./liliCollaborate closely with the Facilities team to support day-to-day operations./li/ulh3Administrative Duties/h3ulliProcess invoices and purchase order receipts accurately and in accordance with company policies and procedures./liliOrganize, maintain, and retrieve files to ensure accurate and up?to?date departmental records./liliPerform data entry and prepare basic reports and spreadsheets to support operational and financial tracking./li/ulh3Basic Qualifications/h3ulliHigh School diploma or equivalent (preferred)./liliMinimum 5+ years of experience corporate mail services, including hands-on work with mail handling, shipping logistics, vendor coordination, and internal customer experience./liliAbility to stand, bend, lift, and move packages weighing up to 50lbs on a regular basis./li/ulh3Required Qualifications Skills/h3ulliDemonstrated hands on knowledge of shipping processes, mailroom operations and domestic and international packages handling./liliProven ability to manage multiple tasks, prioritize requests, and maintain accuracy in all mail and shipping activities./liliStrong written and verbal communication across all levels to support professional interactions with employees, vendors, and partners./liliAbility to work effectively with cross-functional teams, specifically Facilities, Reprographics and Corporate Business Services./liliStrong working knowledge of Microsoft Office; including but not limited to, Word, Outlook, Excel, PowerPoint, and SharePoint. Ability to create, track, and update documentation and communications./liliOther duties assigned required to support the department./li/ulpICF is a global advisory and technology services provider, but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future./ppWe can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy./ppWe will consider for employment qualified applicants with arrest and conviction records./ppReasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations./ppPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position./ppThe pay range for this position based on full-time employment is: $37,855.00 - $64,354.00 Reston, VA (VA30)/p/div