Senior Business Analyst/Project Manager

Eligibility and Remote Work Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. This position may be eligible for remote work for up to 2 days per week pursuant to the Flexible Work Pilot Program. About the Department The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. Senior Business Analyst DCWP-DoTSS is seeking a Senior Business Analyst to augment the existing Project Management Office (PMO) team. Reporting to the Executive Director of the PMO, the Business Analyst will support project delivery initiatives by providing business analysis, operational support, and coordination across multiple projects and stakeholders. The ideal candidate will possess strong analytical, communication, and documentation skills, along with experience supporting enterprise applications, business processes, and data analysis initiatives. Key Responsibilities Strong analytical, problem-solving, and organizational skills. Experience gathering and documenting business and functional requirements. Knowledge of business process analysis, workflow documentation, and data analysis techniques. Familiarity with project implementation methodologies including Agile/Scrum and Waterfall. Experience with operational support and issue resolution processes. Proficiency with documentation and collaboration tools such as Microsoft Office, Visio, and DevOps platforms. Excellent written and verbal communication skills with the ability to work effectively across technical and non-technical teams. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality. Perform data analysis activities including collecting, cleansing, validating, and interpreting data to support operational and business decision-making. Support operational and production activities by identifying, prioritizing, troubleshooting, and documenting business and system issues. Minimum Qualifications A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above. Preferred Skills Strong working knowledge of business processes, user/system/functional requirements gathering and user acceptance testing. Ability to successfully manage projects from any phase of project lifecycle through deployment into production. Manage existing or responsible for assembling project teams based on project scope, solution delivery requirements, or as assigned by senior leadership of the Project Management Office. Ability to manage communications including meetings, agendas, meeting minutes, and action items. Exceptional problem solving, analytical, and organizational skills with a detail-oriented approach. Good interpersonal and relationship building skills with demonstrated track record of superior customer service. Strong working knowledge of web, CRM applications and backend systems. Ability to produce results with minimal or no supervision. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City Residency is not required for this position. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr