Operations Supervisor

Operations Supervisor (Freight Forwarding) Location: Brea, CA Work Arrangement: Full-Time, Onsite About the Opportunity A growing international freight forwarding and logistics company is seeking an experienced Operations Supervisor to oversee import operations while remaining actively involved in the day-to-day shipment process. This is a hands-on leadership role for someone with deep freight forwarding experience who enjoys coaching a small team while ensuring excellent customer service and operational execution. Why Join Us 401(k): 100% match on the first 3%, plus 50% match on the next 1% Company-paid Life Insurance Paid Time Off begins immediately after the probationary period Stable and growing international freight forwarding company Opportunity to lead while staying involved in daily operations What We're Looking For This is not a high-level management role. We're looking for a freight forwarding professional with at least 10 years of industry experience who enjoys staying close to the daily operation while providing guidance to a small team. Candidates will be evaluated during the interview to determine whether they are the right fit for the Operations Supervisor role. Key Responsibilities Shipment Follow-Up (Import Operations Cycle) Pre-Alert: Receive pre-alert from overseas agent, verify shipment details against booking (BL, invoice, packing list, container/seal numbers), flag discrepancies immediately, update shipment info in GoFreight; most data should flow through the EDI feed. Arrival Notice: Track vessel schedule, prepare and send arrival notice to customer with accurate ETA, charges, and required documents; confirm the customer has everything needed for clearance. Customs Clearance Follow-Up: Monitor clearance status daily, resolve holds (exam, missing docs, ISF issues), keep customer updated on delays. Door Delivery: Arrange trucking/drayage after clearance, confirm delivery appointment, track through completion, obtain POD, resolve delivery exceptions (chassis shortage, detention, storage, demurrage). File Closing: Confirm accurate/timely billing and that all documents and POD are complete before closing the file. Team Coaching & Monitoring (2 Direct Reports) Monitor teammates' open files daily to catch issues early. Monitor pre-alerts, arrival notices, and delivery follow-ups are done on time and correctly. Train teammates on process and problem-solving as needed. Give feedback and correct mistakes early. Monitor and rebalance workload between the 2 teammates. Report recurring issues or performance concerns to management. Main point of contact for customers on escalated, complex, or complaint shipments. Coordinate well with trucking companies, customs brokers, and warehouses. Handle exceptions including rerouted cargo, damaged cargo, documentation errors, and missed delivery windows. Reporting Provide regular updates to management on team performance and open issues. Flag anything needing management's decision early, not after it becomes urgent. This is hands-on operational work, not just office coordination. The Operations Supervisor is expected to remain actively involved in the day-to-day operation while coaching and supporting a small team. Qualifications Minimum 10 years of freight forwarding / NVOCC industry experience required. Strong import ocean freight operations experience from pre-alert through final delivery and file closing. Previous experience leading, mentoring, or supervising a small team is preferred. Hands-on problem solver with excellent organizational and follow-up skills. Experience using GoFreight or similar freight forwarding software preferred. Bilingual Mandarin is highly preferred. Ability to work on-site Monday through Friday. Benefits Include 100% employer-paid Medical, Dental, and Vision coverage 401(k) with company matching: 100% match on the first 3%; 50% match up to 4% Life insurance Paid Time Off (PTO) eligibility upon completion of probation; 10 PTO days annually, with additional accrual based on tenure #J-18808-Ljbffr Niwota Solutions