Customer Service Representative

Job Description

Job Description

The Customer Service Representative (CSR) is responsible for providing world-class order-to-invoice customer satisfaction, to include order entry and confirmation, communication of shipment details, and invoice issue resolution.

This newly created opportunity is open due to increased market demand and growth of ConMet’s Aftermarket business unit and will be based at our Charlotte, NC warehouse.

Essential Duties and Responsibilities:

• Handling a high volume of calls and emails regarding order status, shipment/invoice issues, filing claims with carriers if needed, tech calls and RGA request.
• Provide accurate information for order entry, pricing, ship dates and advise if any delays in parts shipping in standard lead time.
• Assist Accounts Receivable department regarding invoice discrepancies.
• Establish, develop, and maintain robust, positive relationships with customers by providing attentive, professional, and empathetic customer service
• Manage multiple tasks efficiently while maintaining high levels of organization and attention to details.
• Actively acquire, absorb, and maintain comprehensive knowledge of the company's customer service protocols, product catalog, and operational systems.
• This is an in-office position; candidates must be able to commute daily to the designated office location.

Qualifications

Required:

• Associates degree or certificate
• Minimum two (2) + years of customer service/inside sales experience
• Very strong written and verbal communication skills 
• Excellent Excel skills
• Excellent troubleshooting skills (Orders, change orders, customer issues, etc.)

Preferred:

• Manufacturing-related CSR/inside sales experience
• Class 8/automotive and/or Plastics product experience
• SAP (or another ERP system such as Oracle or JD Edwards) experience
• Bilingual and able to read, write and speak Spanish at a basic level

Who Is ConMet?

ConMet is a leading global manufacturer of wheel hub assemblies, interior and exterior plastics, and aluminum casting components for the commercial vehicle industry. With innovative products, such as PreSet Plus® SmartHub, and PreSet Plus® Electric Hub, ConMet is the undisputed leader in the development of lightweight, high performance products for the heavy-duty truck and trailer industry.

ConMet is headquartered in Vancouver, Washington, U.S.A., with 14 additional locations throughout North America and China. While ConMet is an ISO 9001, ISO 9002 and TS 16949 Certified Manufacturer, they are also recognized as a quality supplier, having earned more than thirty awards and recognitions for excellence.

For more information about our company, visit our web site at ConMet is a subsidiary of Chicago-based Amsted Industries ( one of the world’s largest transportation component manufacturers, and one of America's largest 100% employee-owned (ESOP) companies.

Compensation & Benefits

• Excellent base salary
• Comprehensive employee benefits package, including medical/dental/vision coverage, life and disability protection
• Innovative vacation plan
• Participation (100% company paid) in the ConMet/Amsted Employee Stock Ownership Program (ESOP)
• Company 401k program
• Wellness reimbursement (up to $50 per month)

ConMet is an Equal Opportunity Employer.