Medical Front Office

Job description:

We are seeking a skilled and patient-focused Medical Front Office to join our busy Allergy & Immunology practice. The ideal candidate will bring strong front desk experience, excellent communication skills, and the ability to thrive in a fast-paced, team-oriented environment while providing concierge-level service to our patients.

Key Responsibilities:

• Answer high-volume phone lines in a courteous, professional, and compassionate manner
• Accurately take and relay messages to physicians and clinical staff
• Schedule patient appointments, including new consultations, follow-ups, and allergy testing visits
• Collect and update patient demographic and insurance information
• Verify insurance eligibility, benefits, and referrals, including Medicare, HMO, and PPO plans
• Collect co-pays, deductibles, and outstanding balances at check-in/check-out
• Greet patients warmly and provide a concierge-style customer service experience
• Maintain efficient patient flow and organization of the front office
• Fax, scan, and manage medical records, referrals, and test results
• Ensure strict compliance with HIPAA and patient confidentiality standards
• Coordinate with clinical staff to support smooth daily operations

Qualifications:

• Minimum of 2+ years of front office experience in a medical practice (Allergy & Immunology experience a plus)
• Experience with EMR systems preferred
• Strong understanding of insurance verification and referral processes
• Excellent multitasking, organizational, and time management skills
• Strong interpersonal and communication skills
• Ability to work effectively as part of a collaborative team

Preferred Skills:

• Familiarity with allergy testing scheduling and biologic therapy coordination
• Knowledge of medical terminology related to allergy and immunology
• Ability to manage a high-volume patient environment with professionalism and efficiency

Work Environment:

• Fast-paced specialty practice with a strong emphasis on patient care and teamwork
• Supportive, collaborative team culture

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 2 years (Required)
• Computer skills: 2 years (Required)

Work Location: In person