Veterinary Customer Care Representative

divh2Home With Dignity Care Coordinator - Veterinary Customer Care Representative/h2pJoin the compassionate team at Home with Dignity, a trusted nationwide mobile veterinary practice devoted to in-home euthanasia services. Were seeking a compassionate Care Coordinator to serve as the guiding voice for families during one of lifes most tender moments. This is a remote position, but candidates must be located in the Mountain or Central U.S. time zones to align with our operations and client scheduling. This isnt just a jobits a mission. From home, youll provide comfort and guidance, schedule appointments, and ensure seamless coordination with our veterinarians. Your compassion will help families say goodbye with peace, dignity, and love./ph3What Youll Do:/h3ulliBe the first point of contact: Answer calls with warmth, compassion, and professionalism./liliProvide guidance: Support families by addressing questions and gently explaining the euthanasia process./liliCoordinate care: Collect essential medical details and schedule in-home visits across multiple veterinarians calendars./liliFoster trust: Build strong connections with families while ensuring seamless communication with veterinary staff./liliCollaborate: Work closely with veterinarians, the Regional Operations Supervisors, and other team members to ensure every appointment is handled with care./liliGo the extra mile: Support clients and veterinarians with empathy, patience, and dedication./li/ulh3What Were Looking For:/h3ulliLocation: Must be based in the Mountain or Central Time Zone./liliExperience: MUST have at least 2+ years of customer service and direct veterinary/front-desk experience./liliEmpathy: Ability to hold sensitive, emotional conversations with care./liliCommunication skills: Clear, professional, and compassionate interpersonal style./liliOrganization: Strong multitasking ability in a fast-paced environment./liliTech-savvy: Comfortable with digital tools, scheduling systems, and adapting to new platforms./li/ulh3What We Offer:/h3ulliStarting at $16$19/hr (based on experience)/liliFlexible part-time and full-time schedules available/liliBonus opportunities/liliComprehensive benefits: ulliMedical, dental, and vision insurance/liliShort- and long-term disability/liliLife insurance/lili401(k) with company match/liliEmployee Assistance Program (including access to licensed social workers)/liliPaid time off and more!/li/ul/li/ulpJoin Home with Dignity and be part of a team that brings comfort, compassion, and dignity to pet families nationwide. Your role will have a lasting impact, providing one of the greatest final gifts a pet can receive./ppApply today to help us make a difference, one family at a time./p/div