Family Services Coordinator - Huntersville

Family Services Coordinator

At Little Otter Swim School, we're on a mission to save lives by teaching children to swim. Every lesson we teach builds confidence, develops life-saving skills, and helps children become safer in and around the water. We're looking for a Family Services Coordinator to be the organizational hub of our swim school. This role combines customer service, enrollment, scheduling, and operations. You'll be the first point of contact for many families while ensuring that registrations, class schedules, makeups, absences, and account information are handled accurately and efficiently. This is an ideal role for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping details organized.

What You'll Do

• Greet prospective and current families in person, by phone, and through email.
• Help parents understand our programs and find the best class options for their children.
• Guide new families through enrollment and onboarding.

• Enroll students into appropriate classes.
• Process transfers, schedule changes, and class upgrades.
• Coordinate makeup lessons and absences.
• Maintain accurate student and family records.

• Learn and become highly proficient in our scheduling and enrollment software.
• Accurately manage registrations, attendance, billing information, and class rosters.
• Troubleshoot account issues and ensure data accuracy.

• Answer questions about lessons, policies, schedules, and progress.
• Resolve concerns professionally and efficiently.
• Create a positive, welcoming experience that keeps families engaged and confident in their swim journey.

What Makes Someone Successful in This Role

• Strong attention to detail.
• Comfortable learning new technology and software systems.
• Excellent organizational skills.
• Ability to manage multiple priorities without losing accuracy.
• Friendly, professional communication skills.
• Dependable and consistent attendance.
• Ability to stay calm and positive during busy periods.

Preferred Experience

• Administrative support
• Scheduling or appointment management
• Customer service
• Front desk operations
• Child-focused programs, education, fitness, recreation, or swim schools

Why You'll Love Working Here

• Meaningful work that helps keep children safe.
• Supportive team environment.
• Opportunities for growth and advancement.
• Competitive pay starting at $15–$18.50 per hour, with higher rates based on experience.
• The opportunity to make a lasting impact on local families.

Every child who learns to swim gains a skill that can last a lifetime. Join our team and help make that possible. Little Otter Swim School is an equal-opportunity employer and encourages individuals from all backgrounds to apply. Join us today and help us teach life-saving skills to children! All employment offers are contingent upon the successful completion of a criminal background check. Compensation: $15.00 - $18.50 per hour