HOA Community Association Management, Director - Hybrid/Mansfield, TX

Allied HOA Management is looking for an experienced HOA Community Association Management Director to join our growing team! This is a great opportunity to work for a growing company which offers excellent benefits, training, and the chance to work with a successful team of high performers.

This HOA Community Association Management Director is responsible for overseeing the HOA management department, supervising HOA Managers, ensuring excellent service delivery to Boards of Directors and homeowners, and maintaining compliance with governing documents, company policies, and applicable laws. This position requires a highly experienced leader with strong problem-solving skills, exceptional communication abilities, and a proven background in HOA portfolio management, board relations, vendor oversight, budgeting, compliance, and team development.

The HOA Community Association Management Director will provide strategic direction, operational oversight, coaching, and support to HOA Managers and will serve as an escalation point for complex association matters, urgent issues, board concerns, vendor disputes, financial questions, and compliance-related matters.
This is a hybrid position.

Benefits:

• Paid Time-off and holidays
• Health, dental and vision insurance including telemedicine coverage
• Access to payday advances of earned wages
• 401(k) Retirement Savings Plan and matching (we contribute to your retirement!)
• Company paid – Employee Assistance Program
• Employee Referral Bonus Program
• Company Paid Life Insurance
• Advancement with a growing company

Position Summary:

• Ensure compliance with HOA governing documents, policies, and procedures.
• Provide leadership, supervision, training, and support to HOA Managers and other HOA management team members.
• Oversee daily operations for assigned HOA communities and ensure they are managed according to governing documents, board direction, company standards, and applicable laws.
• Directly supervise HOA Managers, including coaching, performance management, workload review, accountability, and professional development.
• Serve as the escalation point for complex homeowner concerns, board issues, vendor matters, compliance disputes, urgent situations, and operational challenges.
• Ensure HOA Managers communicate regularly and professionally with Boards of Directors, homeowners, vendors, internal departments, and association members.
• Support HOA Managers with board meeting preparation, reports, board concerns, and timely completion of follow-up items.
• Review and guide HOA Managers on budgets, financial reports, reserve studies, vendor contracts, community projects, compliance matters, and board recommendations.
• Work with the accounting team to support accurate financial reporting, timely bill payments, proper budget preparation, and strong financial controls.
• Monitor HOA Manager performance in areas such as board communication, homeowner response, violation processing, vendor management, meeting preparation, financial oversight, and file maintenance.
• Ensure compliance with HOA governing documents, policies, procedures, management agreements, and company standards.
• Guide HOA Managers on inspections, violation notices, homeowner correspondence, meeting notices, resale certificates, community updates, and association records.
• Support vendor bidding, contract negotiations, service agreements, repair projects, maintenance issues, and vendor performance management.
• Help HOA Managers determine when Boards should be referred to professional advisors such as attorneys, CPAs, engineers, reserve study specialists, insurance representatives, or other industry experts.
• Develop and improve best practices, procedures, and workflows to increase efficiency, consistency, customer service, and accountability.
• Stay current on HOA industry trends, legislative updates, compliance requirements, and best practices, and share important updates with HOA Managers and leadership.
• Maintain positive and professional relationships with Boards of Directors, homeowners, vendors, co-workers, and company leadership.
• Work with senior leadership to support company growth, client retention, employee development, and overall operational success.
• Assist with onboarding new HOA clients, transitioning communities, resolving service concerns, and strengthening board relationships.
• Resolve urgent, complex, or critical situations calmly, professionally, and with a solutions-focused approach.
• Ensure HOA files, homeowner records, association documents, meeting materials, financial records, and electronic records are accurate and maintained according to company procedures.
• Perform other job-related duties as assigned by executive leadership or immediate supervisor.

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the company policies and procedures and applicable local, state and federal laws.
• Responsibilities include recruiting, interviewing, hiring, and training employees; planning, and directing work; appraising performance; rewarding, coaching and counseling employees.

Qualifications: 

• Minimum of five years of related experience.
• Minimum of two years of supervisory experience.
• HOA management CMCA certification.
• Bachelors degree (preferred)
  
   

Skills and Abilities:

• Customer service minded
• High degree of professionalism and “can do” attitude
• Professional attitude and appearance
• Strong written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Patient, organized, and detail oriented
• Excellent communications and listening skills
• High level of organization and ability to prioritize tasks
• Able to follow company policies as well as federal, state and local laws
• Able to work harmoniously with colleagues, customers and vendors
• Able to reliably attend work by arriving on time and remaining actively engaged to complete work responsibilities during assigned work hours.

This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management or their immediate supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.