Billing Manager

Job Description

Job Description

The Billing Manager leads NCM’s billing teams and owns the accurate, timely execution of billing across multiple services, recurring charges, and special billing arrangements. This is a working manager role, combining daily people leadership with hands-on billing, issue resolution, and process improvement.

This person develops a strong understanding of NCM’s services and how information moves through Salesforce and connected accounting systems. They translate that understanding into clear procedures, stronger controls, and more efficient workflows while maintaining accuracy and holding internal partners accountable for complete, timely billing information.

Duties and Responsibilities

• Billing Operations
  • Oversee daily billing activities across both teams, including recurring charges, contract-based billing, adjustments, credits, and one-time services.
  • Prepare, review, and process invoices directly as needed; provide coverage during absences, peak periods, and complex billing situations.
  • Manage special billing for individual moderator engagements, including one-on-one client meetings billed separately from recurring services.
  • Validate service details, contract terms, rates, supporting documentation, and required approvals before invoices are issued.
  • Monitor unbilled services, incomplete records, and unresolved exceptions; follow through to prevent missed, delayed, or duplicate billing.
• People Leadership
  • Manage, coach, and develop direct reports; establish clear expectations for accuracy, timeliness, communication, and productivity.
  • Balance workloads, set daily priorities, monitor progress, and address performance concerns with timely feedback and support.
  • Build team understanding of billing processes, system dependencies, and the reasons behind controls; maintain documented procedures and cross-training for reliable coverage.
• Systems and Financial Accuracy
  • Understand how service, client, and contract data moves through Salesforce and connected billing and accounting systems, including its impact on the general ledger.
  • Use Excel and system reports to organize, compare, and analyze data; identify missing information, unusual charges, and billing discrepancies.
  • Investigate exceptions, reconcile billing activity within the relevant ledger, and coordinate corrections with Finance; research supporting charges in systems such as Ramp when needed.
• Process Improvement and Reporting
  • Evaluate workflows, identify bottlenecks and recurring errors, and implement practical changes that increase team capacity while preserving accuracy.
  • Translate high-level process goals into specific steps, ownership, documentation, and training; work through implementation issues and confirm changes are effective.
  • Partner with Finance and system owners to improve data quality, strengthen approvals and validation controls, and reduce manual work.
  • Track and report billing accuracy, turnaround time, unbilled work, unresolved issues, and team productivity; communicate risks and recommended actions to leadership.
• Communication and Partnership
  • Partner with Sales, Account Management, Operations, Finance, and other internal stakeholders to resolve discrepancies and keep billing moving.
  • Set clear submission expectations with moderators and other service providers; follow up on missing or inaccurate information and escalate recurring delays appropriately.
  • Communicate professionally with clients and vendors to obtain information, explain charges, address disputes, and coordinate corrections.
  • Work closely with related colleagues to resolve shared issues and maintain consistent billing practices.

Qualifications

• Experience owning complex billing processes involving multiple services, recurring charges, contract terms, adjustments, and credits.
• Bachelor’s degree in accounting, finance or related field preferred.
• Direct experience managing employees, balancing workloads, coaching performance, and providing hands-on operational support.
• Strong Salesforce knowledge and experience working across connected CRM, billing, and accounting systems; Certinia experience preferred.
• Strong Microsoft Excel skills, including data manipulation, lookups, pivot tables, and comparison of large datasets; proficiency with other Microsoft Office applications.
• Working knowledge of accounting principles and how billing transactions affect the general ledger, with the ability to investigate exceptions and explain financial impacts to others.
• Demonstrated success improving processes, documenting procedures, reducing errors, and implementing changes across teams.
• Clear, professional communication and sound judgment when addressing client concerns and holding internal partners accountable.
• Ability to learn a complex service business, connect operational details to the overall process, and adapt as priorities and requirements change.