Bilingual Warehouse Administrator

Job Description

Job Description

Description: Job Duties/Responsibilities

- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

- Provide accurate information about products, services, and policies to resolve customer concerns.

- Assist customers with troubleshooting issues, processing orders, returns, or refunds.

- Maintain detailed records of customer interactions, complaints, and resolutions using company systems.

- Collaborate with internal teams to address customer needs and escalate complex issues when necessary.

- Uphold a positive and empathetic attitude while interacting with customers.

- Monitor customer feedback and suggest improvements to enhance service quality.

Qualifications & Requirements

- Strong communication skills, both verbal and written.

- Ability to multitask and manage time effectively in a fast-paced environment.

- Basic computer literacy and familiarity with customer service software or CRM tools.

- Problem-solving skills and attention to detail.

- Ability to work well in a team-oriented environment.

- Adaptability to handle challenging situations and customer complaints calmly.

You should be proficient in:

• Customer Service
• Language: Spanish
• Recruiting
• Microsoft Excel