Business Banking Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Banking Specialist within PNC's retail organization, you will be based in Marietta, GA. Job ID: R220475 Job Profile PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Candidates are encouraged to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and expand share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieve business results through leadership of and productive collaboration with a wide range of ecosystem partners. Lead proactive lead generation and appointments conducted inside and outside of branch. Deliver a differentiated client experience from acquisition through onboarding and servicing. Manage leads proactively and generate referrals—leveraging experience and acquired knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Translate client information from various sources into actionable sales strategy and tactics. Generate quality referrals to ecosystem partners and maximize business results through tools and protocols. Develop ecosystem leadership inside and outside of the branch as a COI. Work across a broad range of ecosystem partners, including PNCWM, PNC Private Bank, Business Banking and Mortgage. Identify the resource or team of resources best equipped to meet client needs and introduce the client accordingly. Hold partners accountable for routine updates and referral follow‑up. Manage the client experience and hospitality—differentiating through advanced conversation skills. Deliver client well‑being through tailored solutions aligned with clients’ holistic needs, including deposits, lending, cash management, payments and investing. Solve client problems courteously and urgently, escalating when necessary. Advocate for clients and prospects across product, support, operations or other departments within PNC, identifying trends and unique needs. Work with branch team to help them identify consumer and business banking opportunities to create referrals. Follow up on independent opportunities to expand share of wallet with consumer and business clients in close collaboration with the Branch Manager and Business Banker. Create client loyalty and grow client share of wallet through a differentiated client experience. Conduct lobby engagement activities to connect with clients and position PNC products to meet their needs. Educate clients on options for managing financial transactions using technology, tools and resources. Apply product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive loyalty. Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Maintain heightened scrutiny to identify and avoid loss. Participate in branch daily operations, ensuring tasks are completed efficiently and accurately. Employee Expectations Customer‑Focused—knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information to create customized customer solutions. Managing Risk—assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role and meet the following requirements. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs Work Experience Roles at this level typically require a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Education Bachelor's degree Certifications No required certification(s) Licenses Additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy and doula reimbursement; educational assistance (including select programs fully paid); and a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); 15–25 vacation days each year (depending on career level and years of service). To learn more, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday" for accommodation assistance. Include "accommodation request" in the subject line and provide your name, job ID and preferred method of contact. All information will be kept confidential and used only to provide required accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr PNC