Front Office Coordinator

Front Office Coordinator# Front Office CoordinatorPhysical Therapy - GRAND JUNCTION, CO 81506End Date 08/14/2026## OverviewSalary Range$16.25 - $19.25 HourlyPosition TypeFull TimeJob ShiftDay## Description**** **Why Join Primary Care Partners? We Take Care of You While You Care for Others!** ****At **Primary Care Partners**, we believe that taking care of our team is just as important as taking care of our patients. That’s why we offer:**Base pay $16.25-$19.25****Benefits $7-8****Combined with base pay our Robust Benefit coverage includes outstanding retirement including annual 401k contribution and profit sharing, 100% coverage for Health insurance, life, disability and multiple other benefits incl. Dental, vision, critical illness and injury coverage, long term care, pet insurance etc.****Front Office Coordinator – PTSC****Job Summary:**Position includes tasks which require teamwork, coordination, communication, multi-tasking, and customer service. This position entails a variety of skills including but not limited to completing eligibility and benefit tracking, authorizations, scheduling, reception duties, and care coordination with providers.**Duties and Responsibilities:*** **Management of referrals** + Create new accounts, scan photo ID’s and new insurance cards, send task to billing office + Contacting patients for scheduling + Reviewing, benefit eligibility checking and scheduling of patients + Referral worklist – schedule, cancel/complete internal referrals + Update patient demographic and insurance information + Monitoring, tracking of referrals and requirements for updates* **Authorizations** + Daily check of current and new patient insurance eligibility + Obtaining authorizations of treatment via each insurance + Complete prior authorizations in a timely manner as to maximize appointment scheduling + Call insurances to verify benefit eligibility (diagnosis, codes, covered services) + Verification of co-pays, deductibles, eligibility + Communication with workman compensation adjustors for authorizations* **Care Coordination** + Track appointments; Medicare dollar amount and certifications, Medicaid units, and commercial insurances number of visits allowed + Tracking/monitor that provider notes are completed within 72 hours. Task providers appropriately + Communicate with the providers/back office of patient arrival + Take messages, create tasks/follow-ups and deliver to the appropriate persons + Receive medical records requests, make copies of records and send to requesting parties and/or to the appropriate medical records staff + Track special billing; worker’s comp, automotive, and KX mod + Attendance tracking- enforcement of no show policies, letters, fees + Utilization of the wait list to fill openings due to cancelations + Assist providers in all care coordination needs* **Reception** + Greet patients to the clinic + Check patient in, collect co-pays, verify insurances + Answer phones, check voicemails and return calls + Create and cancel appointments appropriately + Monitor for daily provider schedule changes, schedule patients in openings created by cancelations (waitlist, worklist) + Check balances, collect copays, payments or past due amounts + Count cash box and complete daily cash reconciliation in Phreesia. + Check faxes and distribute/complete appropriately + Prepare paperwork for today and next day’s appointments + Sort scanning bin and file documents in patient charts appropriately + Clean work area, stock business cards, printer paper + Straighten magazines in reception area* Other tasks as directed by supervisor/manager.* See Task List for a more detailed break-down of daily duties**Work Experience:**One (1) year medical office experience preferred but not required**Education Requirements:**High School Diploma**General Requirements:**Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace**Position Type/Expected Hours of Work:**This is a full-time position at 40 hours a week. Works primarily Monday through Friday with rotating shifts between 7:00 a.m. – 6:00 p.m. Expected hours of work may change at any time with or without notice.## Qualifications**Work Experience:**One (1) year medical office experience preferred but not required**Education Requirements:**High School Diploma**General Requirements:**Must have phone skills and pleasant phone voice, customer service oriented, computer skills, organized, able to multi-task; perform well under pressure, and able to work at a fast pace #J-18808-Ljbffr