Technical Support Rep I

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team! As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel. Key Responsibilities Promote quality customer experience with honest and committed customer care. Engage in real-time troubleshooting with customers to resolve technical issues. Educate residential Shentel customers about the installation and use of products. Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience. Benefits World class 401(k) - up to 8% company contribution Medical, dental, vision, and life insurance with company subsidies Up to 3 weeks of PTO and up to 9 paid holidays Qualifications Your reputation as a successful customer service professional who meets and exceeds goals Your high school diploma or equivalent One year of customer service or call center experience We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals. Shentel provides a drug‑free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status. If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at View phone number on click.appcast.io or View email address on click.appcast.io . When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly. For technical issues with the website, please contact View email address on click.appcast.io . EEO is the Law and Pay Transparency #J-18808-Ljbffr