Legal Action & Attorney Network Assistant Manager & Trainer

Job Description

Job Description

Legal Action & Attorney Network Assistant Manager & Trainer

North American Recovery, Utah’s premier collection agency, is seeking a high-impact professional to join our growing team in our West Valley City office. As we continue to expand at a rapid pace, we are looking for a driven, energetic leader to help strengthen and enhance our nationwide attorney network and legal action operations.

For more than 32 years, North American Recovery has built an outstanding reputation for excellence in debt recovery. A key component of that success is our nationwide network of attorneys, who partner with us to initiate legal action and pursue recovery on assigned accounts.

The Legal Action & Attorney Network Assistant Manager & Trainer will work closely with the Legal Network Manager and Senior Management Team to oversee attorney network operations, improve legal action performance, and lead training initiatives. This role is critical in identifying process gaps, implementing meaningful improvements, and ensuring consistent execution of company policies and procedures across our legal network.

This position combines leadership, operational oversight, and training responsibilities. You will play a key role in developing team members, strengthening attorney relationships, and driving improved recovery outcomes through effective strategy and execution.

Key Responsibilities

• Support the management and ongoing development of our nationwide attorney network
• Monitor attorney performance, compliance, and account progression
• Identify operational inefficiencies and recommend practical, results-driven improvements
• Collaborate with Senior Management to implement strategic solutions
• Train, mentor, and support team members to ensure consistency and accountability
• Build and maintain strong professional relationships with attorneys and legal staff
• Analyze legal action results and recommend strategies to enhance recovery performance
• Partner with department leaders to improve overall network performance and company results
• Contribute to the continued growth and reputation of North American Recovery

Qualifications & Skills

• Excellent written and verbal communication skills
• Strong analytical, critical thinking, and problem-solving abilities
• Exceptional organization and multitasking capabilities
• Proven interpersonal and relationship-building strengths
• Demonstrated leadership and coaching ability
• High attention to detail and accountability
• Self-motivated with a proactive, professional mindset
• Ability to thrive in a fast-paced, results-driven environment

Education & Experience

Preferred:

• Bachelor’s degree in business management or a related field

AND

• Proven experience successfully managing and developing a team of 10–15 employees in a professional office environment

If you are a strong leader who communicates effectively and is motivated to drive results, we encourage you to apply.

Compensation

Compensation is based on experience, leadership ability, technical expertise, and overall qualifications.

  Starting pay: $26.00 per hour

Benefits

• Generous 401(k) plan
• Medical, dental, vision, and life insurance (100% employer-paid for employee)
• Paid Time Off (PTO) accrues starting Day 1
• Paid day off on your birthday
• Attendance incentive program with up to 6 additional paid days off annually
• Career growth and advancement opportunities

Join North American Recovery and become part of a respected, growth-driven organization committed to excellence, innovation, and long-term success in the debt recovery industry.

  North American Recovery is an equal opportunity employer.