IT System Support Technician (ConnectWise)

IT System Support Technician (ConnectWise)We are a Managed and Cloud Services Provider comprised of technology enthusiasts. Founded over 20 years ago, we combine decades of success with the drive to reach new heights. Our philosophy is based on providing a company culture that promotes, fosters, and pushes growth while providing our clients with cutting edge technology solutions. We offer certification reimbursement, bi-annual merit reviews, and the ability to choose how you steer your career (Engineering, Internal Management, Account Management, etc). At this time, we are only considering IT System Support Technician (ConnectWise) applicants who have previously worked for an MSP or supported multiple domains concurrently.Due to organic growth, we have to look outward to expand our team and are currently seeking an IT System Support Technician (ConnectWise). The IT System Support Technician (ConnectWise) is the first line in providing customers with technical support both onsite at customer locations and from our East Rutherford headquarters. As an IT System Support Technician (ConnectWise) you will touch a variety of technologies such as Windows Server, VMware, Hyper-V, M365, Active Directory, Group Policy, Meraki, SonicWALL, Azure, and more.IT System Support Technician (ConnectWise) Duties and Responsibilities:Triage and prioritize incoming tickets from clients' support needsWork at customer locations providing end-user technical support, hardware installation, and infrastructure replacement as neededUser onboarding and offboarding computers and accountsManage and maintain server, storage, and virtual infrastructures (Hyper-V and Azure)Escalate tickets to tier 2 and tier 3 support technicians as neededUnderstanding of networking services such as DNS, DHCP, and ability to troubleshoot basic connectivity problemsWorkstation imagingVirus/Malware removalMaintain and update documentationIT System Support Technician (ConnectWise) Required Qualifications:Previous MSP experienceExperience with administration of M365, licensing, administration and AzureExperience with administration of Active Directory, implementing and troubleshooting Group Policy, and AD topologiesExcellent communication skills both written and verbal – must have polished presentation improving the client's experience in the first interaction.Resourceful, and able to take initiative in a dynamic environmentIT System Support Technician(ConnectWise) Benefits:Health, Dental, and Vision Insurance 100% coveredPTO + Paid HolidaysCertification ReimbursementRegular Paid TrainingsClear Growth Paths (Engineering, Internal Management, Account Management, and more)