ServiceNow Business Analyst

Role description

Job Title: ServiceNow Business Analyst

Location: Boston, MA (Onsite)


Job Description:

The IT Business Analyst applies strong communication analytical and problemsolving skills to help make sound business and technology decisions.

They work proactively with stakeholders to identify innovative and practical solutions and technologies that enhance business processes and address business challenges

This role is pivotal in ensuring ITs understanding of business requirements

The successful candidate is an energetic empathetic thoughtful professional who is an exceptional communicator and with a strong record of getting things done

The IT Business Analysts primary role is to elicit analyze specify confirm and articulate the business needs of stakeholders be they customers or end users

This includes interviewing stakeholders and compiling user requirements to understand how technology solutions support and satisfy their needs

They are a quick learner and a versatile and adaptable member of a project team who can readily take on additional responsibilities and other duties as needed to ensure the teams success

Responsibilities

Scope Design Plan

Collaborate with project sponsors to determine project scope and vision and develop project and program proposals

Gather and prioritize user requirements via workshops questionnaires surveys site visits workflow storyboards use cases scenarios and other methods

Help translate user requirements into workable options and communicate these back to the business stakeholders Implementation

Communicate changes enhancements and modifications of business requirements both verbally and through written documentation to project managers sponsors and other stakeholders to ensure shared understanding of issues and solutions

Participate in the quality assurance and user acceptance testing of deployed solutions to ensure features and functions have been enabled and optimized

Operational Management

Analyze and verify requirements for completeness consistency comprehensibility feasibility and conformity to standards

Produce context models process models specifications diagrams and charts to communicate with customers and guide developers andor the project team develop and conduct peer reviews of business requirements to confirm accurate interpretation of requirements

Build trust and collaboration by being present onsite and engaging directly with colleagues and various constituents

Complete other responsibilities as assigned

Basic Qualifications

Minimum of two years postsecondary education or relevant work experience is required

Additional Qualifications and Skills

The following are preferred

Experience with a variety of business analysis techniques in a software development environment

Successful participation in at least one implementation of a major project process or system

Skilled at managing multiple initiatives simultaneously and meeting deadlines

Proficiency with foundational project management tools for example Microsoft Office ServiceNow Jira or other Agile board planning tools and techniques

Familiarity with ServiceNow Service Management Field Service Management or Performance Analytics

Familiarity with the administration features of Smartsheet or Jira

Experience in facilitating or supporting creation of effective program status reporting performance reporting and project dashboards

Demonstrated adaptability composure under pressure strong problemsolving skills and professionalism

Experience working on Agile projects