Technical Customer Success Manager

Driving customer adoption and revenue growth, the full-time Technical Customer Success Manager will lead onboarding and implementation for mid-market and startup customers, ensuring a seamless experience while collaborating with various internal teams in a remote setting. Key responsibilities Lead the onboarding process for new customers and manage the post-sales experience end-to-end Build trusted advisor relationships with technical users and decision-makers, identifying cross-sell and upsell opportunities to drive retention and growth Develop and lead training programs to educate customers on product features, best practices, and security principles Required qualifications 3+ years of customer-facing experience in roles such as Technical Account Manager or Customer Success Manager for Developer or Security products Technical acumen in understanding customer requirements and working cross-functionally to deliver success Proven track record in customer retention and expansion, including leading implementations and contract renewals Excellent communication skills to educate customers and articulate value to both technical users and executives Self-starter mindset with a passion for startups and comfort in a fast-paced environment