Automotive Client Acquisition Representative

Overview Description We are seeking a high-energy, results-driven and experienced Automotive Sales Client Acquisition Representative to join our elite Business Development Center (BDC) . In this role, you will skip entry-level training and immediately manage a high-volume pipe of inbound internet leads and phone inquiries. You will not sell cars on the floor; your sole mission is to leverage your industry experience to bypass objections, build trust, and secure confirmed showroom appointments via email, text, and phone leads. Core Responsibilities Turn fresh internet leads, chat inquiries, and inbound phone calls into confirmed showroom appointments using advanced phone scripts and personal closing techniques. Actively mine our existing CRM database for equity positions, lease maturities, and past service customers to generate sales opportunities. Maintain a high-volume daily workflow of 80-100+ outbound touchpoints utilizing synchronized phone, text, and email templates. Maintain meticulous data hygiene in our dealership CRM VinSolutions, ensuring every customer touchpoint and future task is accurately logged. Seamlessly hand off confirmed appointments to floor Sales Managers to ensure a flawless customer transition upon arrival. Actively track "no show" appointments and execute immediate recovery campaigns to get buyers back on the schedule. Performance Metrics Response Time: Maintain an average lead response time of under 10 minutes. Lead-to-Appointment Rate: Convert a minimum of 25-30% of total leads into scheduled appointments. Show Rate: Ensure at least 50-60% of your scheduled appointments physically walk through our doors. Sold Rate: Maximize the volume of your own "shown" appointments that result in a finalized vehicle delivery. Requirements & Experience Proven Track Record: Minimum 1-2 years of direct experience as an Automotive Client Acquisition Representative or Internet salesperson (BDC) inside a franchised dealership. Performance Proof: Ability to demonstrate a consistent history of meeting or exceeding dealership appointment-setting and "show rate" quotas. Tech-Savvy: Complete fluency with major automotive CRM platforms and dealership telephone systems. Advanced Objection Handling: Proven ability to handle complex inventory, pricing, and credit objections over the phone without giving away the entire deal. Availability: Flexibility to work optimal dealership hours, including rotating schedules, Saturdays, and end-of-month close-out days. Additional Information All applicants must pass pre-employment testing to qualify for employment. Pre-Employment testing includes a background check and drug testing. #J-18808-Ljbffr Schumacher Automotive Group