Certified Medical Assistant - Digestive Health Institute - ORMC

Certified Medical Assistant - Digestive Health Institute

Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system.

Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida's east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions.

Position Summary: Oversees the scheduling and preregistration duties including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care. Provides support to physicians, advanced practice providers and operational leadership by developing and coordinating provider assignments to ensure optimal coverage. 1 year or more of experience preferred.

Responsibilities: Essential Functions Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues. Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities. Supports and demonstrates effective and professional communication with patients and family members Works collaboratively with the administrative and operations staff. Gathers patient data through interview and observation. Assists patients and families with preparation for examination. Assists the physician during examination and procedures. Demonstrates competency in specific tasks and skills as defined by the practice. Provides routine treatments and administers approved medication types as ordered by the provider. Enter medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider. Documents patient data, treatments, procedures, and patient education according to Orlando Health and department specific policies. Assists the physician by acting as a liaison on behalf of the patient to schedule, provide patient with scheduling information to obtain specialty testing, and/or specialty physician consultation. Processes incoming and outgoing calls in an independent and professional manner using sound clinical judgment. Helps develop and coordinate the orientation process in the assigned practice for Medical Assistants. Acts as preceptor and/or oversees assigned preceptor(s) in collaboration with nursing/clinical leadership and corporate Learning Consultant. Supports and helps develop quality strategies within the practice. Helps to facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants. Collaborates with the clinical leadership and education to assess ongoing competence of Medical Assistants. Leads and participates in departmental committees and special projects. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions: Must be able to demonstrate the knowledge and skills necessary to provide care and have the ability to assess data appropriate to the age-specific needs of the patients on his or her assigned department and/or unit. Demonstrates awareness of medical/legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies. Assists business office as needed with reception, scheduling, and discharge of patients.

Qualifications: Education/Training High school graduate or equivalent. Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Medical Assistant in a patient care setting) required. Licensure/Certification Maintains current BLS Healthcare Provider Certification and Maintains current certification orregistration by one ofthe following agencies:

• Certified Clinical Medical Assistant (CCMA) by National Healthcareer Association (NHA) (
• Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (
• Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (
• National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (
• Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (
• Registered Medical Assistant (RMA) by American Medical Technologists (AMT) ( the American Registry of Medical Assistants (ARMA) ( or by American Allied Health (AAH) (
• Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

Experience None