Sales and Service Manager

Full‑Time Location: 4000 Jericho Turnpike Suite 1190 East Northport NY 11731 Job Summary The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well‑rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness, and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement and attainment of sales revenue goals. Leadership Excellence Hires, trains and fosters continuous development of all Sales and Service team members. Leads the team to provide members with a full complement of product and service offerings tailored to meet members’ individual needs, modeling relationship building and serving as a subject‑matter expert. Cultivates team skills through continuous assessment, feedback and coaching. Implements and oversees ongoing training to ensure all team members provide exceptional service in a member‑centric environment, sharing industry updates to complement offerings. Manages overall performance, engagement and personnel matters for Sales and Service team members. Manages the team schedule within budgeted hours to ensure adequate coverage. Responsible for the successful attainment of department targets, including new member sales, fitness revenue, retail and member retention. Sales Management & Personal Sales Drives all new sales efforts within the club, including new member sales, EFT, POS fitness packages, retail and club‑specific sales offerings. Develops business plans and reviews weekly sales numbers and club statistics with the GM to identify revenue gaps and modify team execution strategy. Establishes monthly, weekly and daily sales goals for all Sales and Services. Develops, executes and coordinates local club marketing activities. Generates new business through lead management. Maintains current knowledge of marketing campaigns to communicate effectively to members and prospective members. Ensures new members are properly on‑boarded with a plan to help achieve their intended health and wellness goals. Consistently achieves or exceeds personal and team sales goals. Member Experience Partner with the General Manager to provide a best‑in‑class, member‑centric experience tailored to guest and member needs. Lead by example to provide a clean, friendly, well‑maintained club to members and guests. Partner with the club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets. Engage members with various fitness offerings, including personal training, group exercise classes and 24GO digital content. Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters. Organization Relationships The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associates report directly to the SSM. Variable Compensation Team members in this role are eligible to participate in 24 Hour Fitness’s Club Team Bonus Plan, Fitness Sales, and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with contributions. Qualifications Knowledge, Skills & Abilities Positive and productive leadership, including motivating, coaching, and communicating with diverse groups. Strong member‑centric focus and comfort engaging with members in person. Professional response to requests and inquiries from guests, members, and team members. Strong organizational skills to execute and prioritize multiple tasks. Minimum Educational Level/Certifications High School Diploma or GED required. Bachelor’s Degree preferred. Current CPR and AED certification from an approved organization. Minimum Work Experience and Qualifications Prior management experience in service sales industry leading 4–10 employees preferred. 1–2 years of experience in service sales preferred. Fitness industry experience preferred. Physical Demands / Environmental Conditions Ability to work in club office and move about club floors and rooms. Occasionally required to demonstrate or explain proper physical fitness activities, techniques, and procedures. Ability to communicate telephonically with members. Ability to access and operate company computer systems, including document preparation, data entry, and reading general and financial reports. Regular exposure to moving mechanical parts while performing duties. Ability to work a varied schedule, including extended workdays, weekends, and holidays. Ability to work in a loud environment. Travel Requirement Availability to travel 10% of the time for training and meetings. Disclaimer This job description is intended to describe the general job functions and requirements for this position. It is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Benefits Summary 24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and company‑paid benefits automatically provided at no cost, such as group life and accident insurance. Eligible team members may accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership. Compensation Summary All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from the posted hiring range based on location, work experience, and/or education. Pay Range: $19.00 – $22.00. Functional Group Club Management #J-18808-Ljbffr