Assistant Home Shopping Manager

Assistant D.U.G Manager

The Assistant D.U.G Manager supports the Drive Up & Go (online pickup/delivery) operation by ensuring efficient order fulfillment, exceptional customer service, and strong team performance. This role partners with the D.U.G Manager to drive productivity, accuracy, and overall digital sales growth while maintaining company standards.

Department Operations

• Assist in overseeing daily D.U.G operations including order picking, staging, and customer handoff
• Ensure all orders are fulfilled accurately, on time, and meet quality standards
• Monitor workflow and adjust staffing or priorities to meet order volume demands
• Support execution of all company processes and operational procedures

Leadership & Team Support

• Help supervise, train, and coach D.U.G associates to drive performance and accountability
• Assign daily tasks and monitor completion to ensure department efficiency
• Lead by example in productivity, accuracy, and customer service
• Step in to manage operations in the absence of the D.U.G Manager

Customer Service

• Deliver a fast, friendly, and efficient pickup and delivery experience
• Address and resolve customer issues professionally and promptly
• Ensure clear communication with customers regarding substitutions, delays, or order updates

Order Accuracy & Quality Control

• Ensure proper item selection, substitutions, and order handling
• Maintain high standards for product freshness and condition
• Monitor and reduce errors, substitutions, and rejected items

Performance & Metrics

• Track and support key performance indicators (KPIs) such as order accuracy, wait time, and fulfillment speed
• Identify opportunities to improve productivity and customer satisfaction
• Assist in implementing action plans to achieve department goals

Safety & Compliance

• Ensure all associates follow safety procedures and proper equipment usage
• Maintain compliance with company policies and food safety standards
• Ensure staging and storage areas are clean, organized, and hazard-free

Qualifications

• High school diploma or equivalent preferred
• Prior experience in grocery, e-commerce, or order fulfillment preferred
• Leadership or supervisory experience is a plus
• Strong organizational, time management, and communication skills
• Ability to work in a fast-paced, high-volume environment

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Frequent walking, bending, lifting, and reaching
• Ability to work in various store environments (ambient, refrigerated, and freezer)

Work Environment

• Fast-paced retail and e-commerce setting
• Exposure to varying temperatures depending on order storage areas
• Flexible scheduling including early mornings, evenings, weekends, and holidays

Success Factors

• Strong attention to detail and accuracy
• Ability to lead and motivate a team
• Sense of urgency and adaptability in a fast-moving environment
• Customer-first mindset with a focus on service excellence