Contact Center Manager
Dynamic Concepts, Inc.
Responsibilities Administration of the day-to-day operations of the contact center Train all personnel utilizing approved equipment, materials and techniques Ensure accurate call tracking and data entry processes are maintained according to established procedures Management of workload prioritization dependent upon changing requirements Ability to pass DC Lottery background check Qualifications Bachelor's degree in business or a related field 3-5 years of supervisory experience in a high-volume customer service or IT support environment. Technical Proficiency: Hands-on experience with CRM platforms Analytical Skills: The ability to interpret performance metrics and to drive operational efficiency. Leadership & Soft Skills: Strong conflict resolution, team motivation, and cross-functional communication skills. #J-18808-Ljbffr Dynamic Concepts, Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Contact Center Manager in Washington DC vacancy
- A leading technology solutions provider in Washington, DC, is seeking an Operations Manager to oversee daily operations for a government contact center. This role involves managing 24x7 call center operations, ensuring high-quality service delivery, and providing operational...SuggestedContract work
- Location: Washington DC metro area Operations Manager Systems Integration, Inc. (SII) is a leading provider of customer experience... ...Manager to oversee all daily operations for a government contact center, ensuring consistent, high‑quality service delivery across a...Suggested
- Dynamic Concepts, Inc. is seeking a Operations supervisor for our Washington, DC contact center. You will oversee day-to-day operations, ensure data quality, and drive efficiency through trained staff and standardized procedures. The ideal candidate has a business degree...Suggested
- A leading service provider in Washington, DC is seeking an experienced Project Manager specializing in contact centers. The role involves leading projects to enhance operations, optimize performance, and manage technology initiatives within budget and timelines. Candidates...Suggested
- ...Center Manager We are seeking an experienced, energetic, and customer-focused Center Manager to lead one of our successful UPS Store locations in Washington, DC. This role is ideal for someone who enjoys developing employees, improving operations, and taking ownership...SuggestedWork at officeLocal areaMonday to FridayFlexible hoursAfternoon shift
The UPS Store
Washington DC1 day ago $150k - $200k
...notice Responsibilities We are seeking an IT Service Center (ITSC) Manager for the CSES contract. The ITSC Manager is responsible... ...365 DOS service desk/help desk. This role leads high-volume contact handling, ticket creation, first call resolution, customer...Full timeContract workTemporary workLocal areaMonday to FridayWeekend workDay shiftAfternoon shift- ...company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities Overview: The Service Center Manager (SCM) shall be responsible for the total management of the Service Center, including the Service Desk (SD), Desktop Support,...For contractorsCasual workWork at officeOverseas
Empower AI Inc.
Washington DC5 days ago - ...The Service Center Manager is responsible for the end-to-end leadership, performance, and continuous improvement of the enterprise Service Center, including the Service Desk, Desktop Support, incident management, IT service request management, ticket escalation, communications...
Via Logic LLC
Arlington, VA2 days ago $24.81 - $41.35 per hour
...hours per week) based out of our financial center at 7505 Greenway Center Drive. Must be... ...engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments... ...and company policies. Play a key role in managing risk by ensuring the team's adherence to...Hourly payFull timeTemporary workWork experience placementLocal areaWork visaFlexible hoursFulton Bank
Greenbelt, MD13 hours ago$73.5k - $106.5k
...Bank Of America Financial Center Manager At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities...Temporary workFlexible hoursShift workWeekend workDay shiftBank of America
Washington DC14 days ago$73.5k - $106.5k
...This role is responsible for managing a financial center and its employees on a day‑to‑day basis. The position involves operating as a business owner, fostering a team environment, instilling a client‑centric and risk culture, ensuring operational excellence, and driving...Temporary workWork at officeFlexible hoursShift workWeekend workDay shiftBank of America
Washington DC3 days ago- ...Job Overview At Bank of America, this role is responsible for managing a financial center and its employees on a day‑to‑day basis. The manager operates as a business owner, fosters a client‑centric and risk‑aware culture, and helps clients achieve their financial goals...Flexible hoursWeekend work
Bank of America
Washington DC4 days ago $73.5k - $106.5k
...Bank Of America Financial Center Manager At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities...Work at officeFlexible hoursShift workWeekend workDay shiftBank of America
Washington DC1 day ago- ...corporate-funded technology certifications, and robust employee recognition and appreciation programs. Security Operations Center (SOC) Manager Location: Washington, DC (On-Site) Clearance: Active Public Trust, Secret, or higher required Position...For contractorsLocal area
DirectViz Solutions
Washington DC4 days ago - ...We are seeking an experienced and highly skilled Security Operations Center (SOC) Manager to lead our cybersecurity operations team. The SOC Manager will oversee the full security operations lifecycle, from threat detection and incident response to team development and...
OneMain Financial
Washington DC4 days ago $54.36k - $77.66k
...ESSENTIAL JOB DUTIES/RESPONSIBILITIES Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff. In partnership with Center leadership, manages clinical operations to ensure organizational objectives relative to clinical...Hourly payFull timeWork experience placementWork at officeFlexible hoursShift workChenMed
Arlington, VA2 days ago- American Express Global Business Travel is seeking a leader in Washington DC, responsible for coaching travel counselors and improving customer experience through data analysis. The ideal candidate has over 10 years in customer service, preferably in the travel industry...
- ...Assistant Manager at The UPS Store Are you ready to embark on an exciting journey in retail where every day brings new opportunities... ...want YOU to join our team at The UPS Store! The Assistant Center Manager helps the Center Manager run the day-to-day operations...Full timeWork at officeMonday to Friday
The UPS Store
Washington DC26 days ago $140k - $180k
# Data Center Construction ManagercareersprintFull TimemidHybridCAPosted Yesterday## Role Overviewcareersprint is hiring a mid-level Data Center Construction Manager. This is a full-time hybrid role, based in CA. posted yesterday. Full responsibilities, required qualifications...Full timeContract workFor contractorsWork at officeLocal areaRemote workRelocationFlexible hoursTryApplyNow
Arlington, VA4 days ago- ...Job Description Insight Global is seeking Data Center Construction Managers to support one of our clients in the Northern Virginia/DMV area for a collection of projects. Job responsibilities include and are not limited to the following: Manages all activities associated...Contract workFor contractors
Insight Global
Arlington, VA3 days ago $142.79k - $166.75k
Job Description GDIT is looking for a Network Operations and Security Center (NOSC) Manager, to work in the NOSC of a Department of Homeland Security (DHS) mission‑critical component agency. The NOSC Manager will be coordinating a team of both government and contractor...For contractorsInterim roleLocal areaWork from homeFlexible hoursNight shift$73.5k - $106.5k
Job Description This job is responsible for managing a financial center and its employees on a day-to-day basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client‑centric and risk culture in the center...Work at officeShift workWeekend workDay shift$142k - $150k
Security Fusion Center (SFC) Manager $142,000 - $150,000 Position Summary The Security Fusion Center (SFC) Manager is responsible for leading the strategy, governance, and operational maturity of an enterprise Security Fusion Center. This role serves as the primary architect...Temporary workRemote workFlexible hours- Empower AI is seeking a Service Center Manager to oversee the management of their Service Center, ensuring effective service delivery in support of mission-critical IT systems. The role requires at least eight years of experience managing a Service Desk, an ITIL Foundation...
- Leidos is looking for a Service Center Manager in Arlington, VA, responsible for leadership and performance of the enterprise Service Center. This role requires driving customer satisfaction and optimizing operational processes while managing Tier 0, Tier I, and Tier II...
- ...the lives of the patients you serve. The Center Operations Director (COD) is responsible... ...delivered to all customers. The COD leads and manages all center support staff and oversees the... ...and privileges of employment. Please contact us to request accommodation. Concentra...Work experience placementLocal area
- ...Description Job Description La Clinica del Pueblo Job Description Job Title: Contact Center Supervisor Location: Hyattsville, MD Reports To: Health Center Manager (HCM) Department: Patient Medical Services FLSA Status: Non-exempt Summary:...Work at officeRemote workFlexible hoursShift work
- ...Cyber Security Operations Center (SOC) Manager We are looking for a Cyber Security Operations Center (SOC) Manager for potential upcoming work. This would be part of an opportunity for our Partner to expand their footprint within a Federal IT sector. Requirements...
NewGen Technologies (Maryland)
Washington DC5 days ago $142.6k - $261.5k
...performance and increasing productivity. Your key responsibilities As a Manager in Technology Business Analysis, you will manage and deliver... ...SAP S/4HANA Controlling (CO) solutions, including Cost Center Accounting (CCA), Profit Center Accounting (PCA), internal orders...Summer holidayFlexible hoursErnst & Young Oman
Arlington, VA2 days ago- ...Job Description Job Description Position Summary The Contact Center Supervisor is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels...Contract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center Manager. Be the first to apply!
Related searches
- center director Washington DC
- senior center director Washington DC
- service center manager Washington DC
- network operations center manager Washington DC
- senior center manager Washington DC
- contact center manager Washington DC
- center supervisor Washington DC
- call center inside sales representative Washington DC
- call center Washington DC
- medical call center receptionist Washington DC