IT Regional Field Support Technician - Miller Electric Company

About Us We design, install, and maintain advanced electrical systems. Our expertise spans traditional electrical contracting, security solutions, audio‑visual integration, wireless networking, and building management systems. Job Summary IT Regional Field Support Technician – Join the Miller Team Are you looking for a rewarding career as an IT Regional Support Technician? Do you thrive in a team‑focused environment where serving others is at the heart of what you do? If so, you may have just found your ideal opportunity. For nearly 90 years, Miller Electric Company has been a proud signatory contractor with the IBEW, employing the most experienced and highly trained workforce in the industry. Our success is rooted in our core values— trust, collaboration, safety, quality, community, and stewardship —and in how we bring these values to life every day. IT Regional Field Support Technician – Miami The IT Regional Field Support Technician serves as the on‑site IT resource for the Miami region, providing hands‑on technical support across job sites, branch offices, and remote locations. This role is responsible for resolving end‑user issues, supporting network and security initiatives, and ensuring reliable IT operations in the field. The position requires travel across the Miami area and surrounding regions to support multiple locations, perform technical assessments, and assist with infrastructure deployments. Benefits Medical and Dental (100% of the premium covered by Miller Electric) 401(k) retirement with company matching Vision plans Disability Insurance Basic and Supplemental Life Insurance Flexible Spending Accounts Travel Accident Insurance Paid Vacation & Holidays Tuition Reimbursement Program College Coach Services Essential Duties & Responsibilities Onsite & Remote IT Support Respond to and resolve support tickets across Tier 1 and Tier 2 queues Provide in‑person and remote support for end users, including hardware, software, and connectivity issues Troubleshoot Windows systems, Microsoft 365, mobile devices, and peripherals Ensure timely resolution of incidents while meeting service expectations Regional Field Support & Travel Travel to job sites, branch offices, and project locations throughout the Miami region Serve as the primary IT presence for onsite users in remote or field environments Support new site setups, relocations, and deployments Coordinate with centralized IT teams (Help Desk, NetOps, SecOps) to resolve issues Network Support & Site Assessments Perform network and cellular scans at job sites to assess connectivity and coverage Assist with network equipment deployments, including switches, access points, and firewalls Support basic network configuration tasks and coordinate with NetOps for advanced configurations Participate in site surveys, infrastructure planning, and troubleshooting connectivity issues Security Support & Remediation Assist in identifying and remediating security vulnerabilities and compliance gaps Support security initiatives such as endpoint compliance, MFA setup, and device validation Coordinate with Security Operations (SecOps) for incident response and remediation activities Device Deployment & Lifecycle Support Image, configure, deploy, and troubleshoot laptops and mobile devices Support onboarding and offboarding processes, including device setup and recovery Maintain local inventory awareness and coordinate with central asset management Ensure devices are compliant with company standards and policies Support Across Tiers Assist Tier 1 with high‑volume or complex tickets as needed Support Tier 2 responsibilities including advanced troubleshooting and onsite escalations Act as a bridge between field operations and centralized IT teams Provide feedback on recurring issues and process improvements Documentation & Reporting Document all ticket activity, troubleshooting steps, and resolutions in the ticketing system Record site visits, network findings, and project updatesContribute to knowledge bases and documentation for field procedures Maintain accurate daily/weekly updates including tickets handled, site visits, and outcomes Qualifications Relevant experience in IT field support, strong troubleshooting skills, and ability to travel within the Miami region are required. A bachelor’s degree or equivalent experience, and knowledge of Windows, Microsoft 365, and networking fundamentals, are preferred. Equal Opportunity Employer We are an Equal Opportunity Employer. As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Veterans and individuals with disabilities are strongly encouraged to apply. Affirmative Action Policy Please review our Affirmative Action Policy . #J-18808-Ljbffr EMCOR