Service Call Center Agent Poway Honda

The Service BDC Associate   is responsible for generating services appointments with customers that contact  the dealership  via the internet. The Service BDC associate delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner. This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest. The service BDC associate will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

Respond to internet inquiries with courtesy accuracy and professionalism.

Promptly and accurately enter all customer inquiry data into the CRM.

Generate services appointments.

Conduct phone surveys to assess customer preferences and quality of experience.

Effectively utilize lead management tools.

Compile all necessary reports forms and other documentation on a timely basis.

Perform other job-related duties as assigned.

Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications :

Excellent verbal and written communication skills.

Strong MS Office Suite computer skills.

Ability to work independently and as part of a team in a fast paced environment.

Ability to work in call center environment.

Strong organizational and time management skills.

Ability to read and comprehend rules regulations policies and procedures.

We offer a comprehensive benefit package and a competitive compensation package.

Additional Information :

Its time to make the most important move of your career . From our cooperative team-based approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $18.00 to $20.00)

Remote Work :

No

Employment Type :

Full-time