Technical Advisor II

Technical Advisor II North-Remote, United States What you'll be doing Provide advanced technical support and troubleshooting for multiple point-of-sale (POS) solutions within an allotted amount of time such as terminals, software applications, gateways, and semi-integrated solutions. Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification. Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base. Identify technical issues through feedback while engaging with customers and sales partners who request to elevate service challenges. Serve as an escalation point for internal customers and work on time sensitive matters with advanced technical issues and provide detailed information on solutioning. Partner with the Sales and Product teams to prepare the contact center for new product releases including Product User Acceptance Testing (UAT) and features needed for development. What we need from you Bachelor’s degree or equivalent experience. Minimum TWO years of experience in a technical support, internal help desk, or desktop support role. Minimum TWO years of call center experience. Strong technical aptitude and ability to explain processes to others. Ability to adapt quickly to change and manage stress effectively. Excellent problem solving skills with the ability to quickly learn new software and operating systems. Ability to complete tasks with minimal guidance. Ability to accept and implement coaching and feedback to achieve individual and team performance goals. Hourly Pay Range: $23-25/hr. Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process. What we offer Medical, Dental, & Vision Coverage Flexible Paid Time Off 401(k) + Match Mental Health Support & Well-Being Program Paid Maternity & Paternity Leave Education Assistance Company-funded Lifestyle Spending Account Please note: North is a US based company and no sponsorship is available for this position at this time. At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer. #J-18808-Ljbffr North