Escrow Support Manager

Job Description

Job Description

Job Title: Escrow Support Manager

Location: Mesa, AZ 85204

Duration: 3+ months (Possibility of Extension)

Anticipated Start Date: ASAP

(Please note this is the target date and is subject to change. BCforward will send the official notice ahead of the confirmed start date.)

Job Type: Contract

Pay Rate: $24.20/hr

(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

The Escrow Support Supervisor is a key leadership role responsible for managing a centralized, high-volume production team that supports the initiation and closing of residential escrow transactions. Reporting directly to the Escrow Support Manager, this position leads daily operations, ensures compliance and quality, and drives performance in a deadline-driven environment with frequent volume fluctuations.

This role plays a critical role in relieving branch teams of intensive clerical workload, improving turnaround times, and supporting exceptional customer service. It is best suited for a resilient, hands-on leader who thrives in fast-paced environments, is comfortable making decisions under pressure, and can balance operational demands with strong people leadership.

How You’ll Contribute

Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment.

Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs).

Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines.

Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues.

Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements.

Partner with branch teams to communicate expectations, process updates, and quality standards.

Prepare and present production, quality, and performance reports to leadership.

Interview, hire, onboard, train, and develop team members.

Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed.

Lead change initiatives related to process improvements, system updates, or workflow adjustments.

Foster a culture of accountability, collaboration, and continuous improvement.

Leadership & Accountability Expectations

Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods.

Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments.

Proactively identify trends impacting productivity, quality, or morale and implement corrective actions.

Maintain team engagement and professionalism during high-stress production cycles.

Work Environment & Schedule Expectations

This role operates in a high-demand, production-driven environment with strict deadlines.

Extended hours and overtime are frequently required during peak periods (e.g., month-end, quarter-end, and volume surges).

Workload intensity may fluctuate based on market conditions and transaction volume.

Flexibility in scheduling is required to meet operational needs and service commitments.

Skills & Abilities

Strong leadership skills with the ability to motivate and manage teams under pressure.

Demonstrated ability to remain calm, decisive, and solutions-focused in high-stress situations.

Excellent organizational skills and attention to detail.

Strong working knowledge of escrow procedures, documentation, and regulatory compliance.

Proficiency in Microsoft Office and escrow-related systems.

Effective communication skills, including the ability to deliver clear direction and constructive feedback.

Strong problem-solving, conflict resolution, and decision-making abilities.

Ability to manage competing priorities while meeting aggressive deadlines.

Experience

3–5 years of directly related experience in escrow processing or loan closings.

Minimum of 2 years of experience in a lead or supervisory role within a production environment.

Experience managing high-volume workflows with strict deadlines.

Familiarity with P&L statements and operational cost awareness preferred.

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.