Implementation Specialist

Implementation Specialist

The Implementation Specialist plays a crucial role in supporting the Implementation Team in delivering effective solutions for healthcare payer clients. This position involves collaborating closely with team members to understand client data and requirements for print fulfillment. The Specialist is responsible for configuring the Zelis system to ensure the successful composition and processing of various services, including the delivery of Explanation of Benefits, letters, checks, and ID cards, through both paper and electronic channels. Key responsibilities include assisting in system configuration, identifying and resolving barriers to product implementation, and contributing to team efforts under the guidance of the Manager of Implementation. The ideal candidate will possess an understanding of the customer implementation process, strong problem-solving skills and a commitment to enhancing client satisfaction through effective training and support initiatives.

What you will do:

• Provide software-related custom integration and product implementation support with the goal of successfully moving new Zelis customers to live production status.
• Apply technology and Zelis product knowledge to address client needs.
• Learn about the client's technical system, software and current process for print and electronic communications or enrollment materials.
• Communicate regularly with clients which may include requirements gathering, providing regular status updates and facilitating conference calls.
• Develop and manage the implementation project plan utilized to track and accomplish project activities.
• Gather client requirements by collecting current information about client's print and employer groups.
• Redesign former client communications or enrollment materials using Zelis base format.
• Keep the Manager informed of activities, alerting of any issues promptly.
• Customization of the explanation of benefits and checks or ID cards using Zelis standard processes
• Manage multiple client implementations at a time by utilizing time management skills and task prioritization.
• Manage ramp up to achieve 100% of customers business on Zelis.
• Potential client visits, with some travel required.
• Complete responsibilities with high ethical behavior
• Follows established HIPAA, Compliance & Security policies.

Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email View email address on click.appcast.io.