Team Member

Job Description

Job Description

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. 

At NAYA, our mission is to Share The Middle Eastern Flavors That Nourish and Inspire Us and we are looking for experienced, passionate Team Members  to grow with us as we live our mission.

At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment that embodies true hospitality, and is excited to build your future with a brand on the rise, we want to meet you!

If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• Competitive pay to recognize your impact

• Medical, dental, and vision insurance to keep you healthy and thriving

• Commuter benefits to make life easier

• Employee discounts and free NAYA meals — because we believe in enjoying what we serve

• Growth opportunities at every level — we invest in developing leaders from within

• Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more!

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

How You’ll Impact

The Team Member plays a key role in NAYA's restaurant operations, trained to work across all stations, from preparation to guest service. Team Members provide outstanding guest service while ensuring restaurant standards of cleanliness, organization, and of the highest quality. 

Responsibilities include preparing food, serving guests, cooking, and cleaning the restaurant. Team Members collaborate to prepare menu items and maintain a smooth, efficient service experience. 

What You’ll Do

At NAYA, everything we do flows from our core values. In this role, your day-to-day responsibilities from preparing fresh dishes to delivering exceptional guest experiences are guided by Passion and Authenticity, Community and Teamwork, and Generosity and Consistency. 

How you perform each task matters as much as the task itself, because every action reflects who we are and what we stand for.

Passion and Authenticity

Our recipes are stories,  passed down through generations, perfected over time, and brought to life each day by our people. At NAYA, we pour our heart and soul into every plate and every interaction. Our Team Members embody Passion and Authenticity by:

• Bring hospitality and energy to every guest interaction, ensuring each person feels genuinely welcomed and cared for.

• Take pride in presenting our food — crafted from authentic recipes and fresh ingredients — with attention and care.

• Share in the deep knowledge of our menu and ingredients, guiding guests through their NAYA experience with confidence and enthusiasm.

• Prepare each dish fresh daily, following our recipes with care to preserve flavor, quality, and consistency.

• Safely storing and labeling ingredients, upholding NAYA’s platinum standard of freshness and food safety.

• Keep work areas clean and organized to ensure every dish begins in a space of pride that builds trust with our guests.

• Partner with your team to deliver a seamless service flow for every guest, every time.

• Represent NAYA’s story through our food, our heritage, and our passion  in every interaction.

Community and Teamwork

At NAYA, we’re more than a restaurant; we’re a community. Every Team Member plays a vital role in creating the rhythm, care, and joy that fuel our success. Together, we lift each other up and deliver moments that matter. Our Team Members express Community and Teamwork by:

• Show up with positivity, reliability, and a team-first mindset every single day.

• Maintain a clean, well-stocked, and organized station to keep the flow of service running smoothly.

• Help wherever needed — from restocking and cleaning to prepping and serving — because every task contributes to our shared success.

• Receiving and organizing deliveries with care, following FIFO and NAYA’s standards to keep our ingredients at their best.

• Keep our restaurant spotless, safe, and compliant with all health and safety standards.

• Jump in to support teammates during busy times and celebrate wins together.

• Engage in training, meetings, and team conversations to grow personally and professionally.

• Living NAYA’s spirit of hospitality by uplifting not just our guests, but also one another.

Generosity and Consistency

Generosity runs through everything we do. From the way we prepare our food to the way we treat our guests, generosity is part of what makes NAYA stand out to our guests. We believe that hospitality is about giving more! More warmth, more care, and more delicious moments worth coming back for. Our Team Members bring Generosity and Consistency to life by:

• Ring in orders accurately and efficiently while engaging guests with genuine enthusiasm.

• Ensure every plate looks beautiful, every bite tastes incredible, and every guest leaves smiling.

• Offer recommendations and thoughtful apps to create memorable experiences — not just transactions.

• Keep a keen eye on portions, presentation, and freshness to deliver the NAYA standard every time.

• Address guest concerns with empathy, turning challenges into opportunities for connection.

• Communicate openly with the team and managers to ensure service excellence throughout every shift.

• Anticipate guest needs — a pita before they ask, a bag when they want, an extra smile when they need it.

• Lead with kindness, showing that generosity doesn’t just live in our food, but in everything we do.

Who You Are

• Experience as a restaurant team member in a similar concept is preferred

• Ability to lift at least 50 pounds regularly, and bend, stoop, stand, and walk extensively for 8–10 hours a day.

• Friendly, positive, and helpful attitude at all times, bringing warmth and hospitality to every guest and teammate interaction.

• Strong communication skills, able to convey information clearly, listen actively, and respond with care.

• Polished personal presentation; grooming meets NAYA standards as outlined in the Employee Handbook.

• Ability to thrive in a fast-paced, high-volume environment, maintaining professionalism and composure under pressure.

• Flexibility to work nights, weekends, holidays, and variable schedules as needed by the business.

• Adherence to company, state, and county sanitation standards, ensuring safety and quality in all tasks.

• Demonstrates teamwork by supporting the team during busy periods, sharing knowledge, and celebrating team wins.

• Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.