BDC/Internet Manager

Cavender Auto Country-Ford , a Cavender Auto Family Dealership, is currently looking for a talented, results-driven Business Development/Internet Manager to help lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and developing a high-performing BDC team across inbound and outbound operations. Why Work At Cavender Auto Country-Ford Pay will be $70 - $96K a year, based on experience. Medical, Dental and Vision Insurance, and pet insurance Paid Time off Paid Maternity and Paternity leave (Parental Leave) Company Paid $10,000 life insurance policy Employee discounts on Vehicles, Service and Parts Professional growth and development training on a quarterly basis. What You’ll Be Doing Leadership & Team Development Hire, coach, train, and monitor Business Development Representatives to ensure top performance Interview candidates and make staffing recommendations Create and maintain schedules for all BDC teams and manage schedule adherence Assess, document, and de-escalate employee concerns while keeping leadership informed Monitor training completion and ensure all assigned training is completed on time Operational Excellence Work closely with Department Managers to develop appointment-setting strategies that maximize dealership traffic Identify opportunities for continuous improvement within the BDC and overall organization Notify leadership and stores of critical system or phone outages immediately Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup Assist with creating new user accounts and onboarding access for new hires Inbound (IB) Team Responsibilities Monitor call volumes and allocate staff appropriately Review calls for quality and provide real-time coaching and feedback Ensure consistent, high-quality customer interactions Manage advisor view cameras on BDC displays Outbound (OB) Team Responsibilities Manage outbound calling campaigns to meet monthly call volume goals Coach and develop OB associates to improve performance Create, update, and refine call scripts to support active campaigns Assist with monthly bonus payroll by verifying spiffs for accuracy Training & Development Create and maintain training plans specific to each call queue Identify skill gaps and develop training resources as needed Stay current with industry trends and bring forward new ideas to enhance performance What You’ll Need Previous Dealership BDC Manager experience required Strong leadership, organizational, and coaching skills Excellent interpersonal and customer service skills Ability to work in a fast-paced, results-driven environment High School Diploma or GED required Must pass background check and drug screen prior to employment #J-18808-Ljbffr Cavender Auto Family