Front Desk Reception

Job Description

Job Description

Medical Clinic is in need of a Front Desk Reactionist

Monday Through Friday 9am-5pm

MUST BE BILINGUAL SPANISH

A Medical Office Front Desk Receptionist is responsible for welcoming patients, managing appointments, handling phone calls, and supporting the administrative operations of a healthcare office.

• Greet patients and visitors in a professional, friendly manner.

• Check patients in and out and verify demographic and insurance information.

• Schedule, reschedule, and cancel patient appointments.

• Answer incoming phone calls and respond to patient questions.

• Collect copays, balances, and other patient payments.

• Verify insurance eligibility and obtain necessary authorizations when required.

• Maintain accurate patient records and update information in the electronic medical record (EMR/EHR) system.

• Handle referrals, medical forms, and other administrative paperwork.

• Communicate with physicians, nurses, medical assistants, pharmacies, and insurance companies as needed.

• Maintain patient confidentiality and follow HIPAA requirements.

• Scan, fax, file, and organize medical documents.

• Assist with daily office operations and maintain an organized, welcoming reception area.

• Provide excellent customer service while handling sensitive or confidential patient information.

• High school diploma or equivalent.

• Previous medical office, receptionist, customer service, or administrative experience preferred.

• Familiarity with medical terminology and insurance procedures is helpful.

• Experience with EMR/EHR systems preferred.

• Strong communication and organizational skills.

• Ability to multitask in a busy healthcare environment.

• Professional, compassionate, and dependable demeanor.

• Ability to protect patient privacy and follow HIPAA regulations.