Regional Director of Operations - Texas

Job Description

Job Description

Description:

Location: Irving, TX (On-Site – Must currently reside in DAL/DFW area)

Reports to: CEO

Compensation: $125,000 Base Salary + Annual Performance Bonus

Schedule: Full-Time | 30-40% Travel

Why SkyHop Global?

We’re a fast-growing, service-driven company trusted by major airlines nationwide. Our product is service—and our success is built on safety, teamwork, and accountability.

Lead Operations Across Texas

SkyHop Global (or Company) is one of the top providers of ground transportation to airline crews across the country. Reporting directly to our CEO, the Regional Director of Operations will be responsible for the successful day-to-day operations of the stations in his/her designated region. The Regional Director of Operations will provide leadership and direction to our station management teams and will be responsible for reinforcing a performance culture in a way that is inspiring and holds true to our core values. With direct oversight of the designated station leaders, the Regional Director of Operations will align teams through specified performance measures that achieve our service, safety, and financial goals. Further, the Regional Director of Operations will ultimately be responsible for managing delivery of the Company vision.

SkyHop Global, a national leader in airline crew ground transportation and an Inc. 5000 company, is seeking a Regional Director to oversee operations across our Texas market (Austin, Houston, Dallas/DFW).

This is a highly visible leadership role responsible for driving operational performance, financial results, workforce management, and customer satisfaction across multiple locations. We are looking for a hands-on operator who thrives in a fast-paced environment, can solve complex operational challenges, and has a proven ability to lead large teams through rapid growth and change.

Our business operates 24 hours a day, 365 days a year. Success in this role requires strong decision-making, adaptability, accountability and a relentless focus on execution.

The Regional Manager will have overall responsibility for multiple locations. Your primary objective will be to ensure that each location operates efficiently in alignment with the company’s core values and contractual commitments. You will also be responsible for building and maintaining strong business relationships, ensuring customer satisfaction, and driving continuous improvement opportunities across all sites. Primary objective is to ensure the location is operating efficiently based on the company’s core values and contractual commitments, while ensuring strong business relationships and confidence are established and maintained. Build account stability and customer satisfaction by focusing on continuous improvement opportunities.

Major Responsibilities:

People:

• - Acquisition and development of a team that can exceed client expectations while meeting company standards
• - Provides leadership for employees
• - Develop, mentor and promote strong performers at all levels of operations
• - Establishes the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that - positions are covered and that the Client is being services in accordance with their needs.
• - Responsible for placing employees due to call offs and time off requested.

Finance

• - Develop tactical and strategic plans to build talent pipeline through associate development
• - Meet profit and growth objectives
• - Drive consistent operational performance across all locations with a focus on safety, service and cost
• - Ensure all operations are optimally staffed and organized to maximize performance and service delivery
• - Respond timely and follow-up to communications
• - Communicate professionally
• - Time management
• - Manages P&L & revenue growth for location
• - Work with the Operations and Finance Teams to develop and implement business plans to improve financial performance year over year

Safety:

• - Instill in the employees that safe performance is a critical element required to achieve success and is a recognized indicator of individual and team effectiveness
• - Actively participate in the development and effective execution of location strategies and performance goals
• - Ensure compliance with all applicable regulatory agencies and company policies and procedures
• - Prepares reports, investigates, response to questions and provides documentation.
• - Follows all safety rules. Observes and reports any unsafe or hazardous conditions immediately to proper authority.

Fleet/Assets:

• - Develop a balanced fleet/asset approach that promotes utilization, safety, service and driver success
• - Maintain vehicle maintenance requirement and records; schedule regular and irregular audits of unit vehicles; Other projects and tasks as assigned by the CEO

Requirements:

As a leader within the organization, you must be passionate about customer service, have experience in the transportation/airline or hospitality industry, and an understanding of DOT and Safety Compliance. Other requirements include:

• - 5 - 10 years managerial experience, including P&L responsibility, required
• - Ability to properly prioritize, implement and manage work schedules, projects and build relationships.
• - Customer Relationship management
• - Utilize routing optimization, Transportation Management Systems, and driver safety management tools to enhance operational efficiency and ensure compliance with safety standards
• - Multi-State operational oversight
• - Strong Financial Experience and Problem Solving / Process Improvement skills required
• - Willingness to travel as necessary, work the required schedule, work at the specific location required
• - Transportation/Logistics experience a plus
• The Regional Director needs to believe in and lead by example when it comes to our 5 core values.
• I am Raving Fans - Providing “Raving Fan” Service. Going above and beyond for our customers
• I am Innovation – Constantly innovating, always being proactive rather than reactive
• I am Accountable – Holding yourself and your team to the highest standards of customer service and taking responsibility for issues that arise
• I am Valuable – Making sure that our customers and team members feel valued at all times
• I am SkyHop Global – Ensuring all employees represent the SkyHop Global values at all times.

WHAT WE OFFER:

• Benefits: Medical, Dental, Vision, Disability, Accident, Term Life
• Supplemental Benefits
• Weekly Pay
• 401k plan (Company Match)
• Holiday Pay
• Competitive Pay with Growth opportunities