Bilingual Collections Specialist

Debt Collector
Spruce Power
THE ROLE: Debt Collector
Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.
Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX.

Spruce is seeking a Bilingual (Spanish) Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.

• This role is located in Houston, TX | Compensation: $22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)
• No Weekends
• This role is NOT remote, it's 100% onsite.

• 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm)

Key Responsibilities Include:

• Communicate with customers via inbound/outbound phone calls.
• Manage assigned accounts and plan course of action to recover outstanding debts.
• Update account status and database regularly
• Validation of customer information including addresses, contact information, and right party authentication steps.
• Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.
• Adhere to FDCPA, state and federal laws and regulations.
• Comply with policies and procedures as required.
• Locate customers using skip trace sites, internet, and credit bureau!
• Work from multiple servicing platforms to investigate and resolve discrepancies.
• Communicate effectively with internal and external partners.
• Comply with requirements when legal action is unavoidable.

Requirements:

• High School diploma or GED required.
• Minimum 2 years collections experience.
• Computer/Technical knowledge to change, add, or delete information in servicing platform
• Ability to solve problems quickly and efficiently in the best interest of the company and customer
• FDCPA Regulations
• Critical thinking skills
• Basic understanding of consumer agreement documents
• Ability to type a minimum of 30 words per minute free of grammatical errors
• Proficient in Microsoft Word, Excel, PowerPoint and email
• Strong math skills
• Partner well with teammates and other departments
• Ability to work unsupervised after the initial training phase
• Bilingual in Spanish is a plus

Desirable Skills:

• Good attendance
• Ability to adapt to changes
• Customer Service
• Problem Solving

EDUCATION
A high school diploma is required for this role.
BENEFITS
Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.
EQUAL OPPORTUNITY EMPLOYER
We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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