Sr. Collections Specialist

Role:

The primary role of this position is to be the key partner to our members financial journey and to help further the Credit Union's commitment to strengthening our communities and expand our current membership. To achieve this mission, the position must deliver high quality service to both internal and external members. A key element to this service delivery is to identify the member's financial needs, recommend the most suitable solution for the member. Responsible for the control of late and/or delinquent loan accounts and pending late payment reminders. Optimize collections on accounts while balancing the goodwill of members with the overall business interests of the credit union.

Essential Functions & Responsibilities:

E

25%

Monitor payments for late and/or delinquency status. Follow-up on delinquent, high-balance, and overdue credit balance accounts by phone and/or letter. Ensure professional communication/interface with members at all times. Maintains accurate files and reports on all collections activity. Must update files and system accounts via the credit union's delinquency/recovery system.

E

20%

Perform collection-related duties as applicable, including but not limited to securing credit reports, performing skip trace on loan accounts, processing (Collateral Protection Insurance (CPI), maintaining accurate data for repossession log, bankruptcy files, charge-off list, etc.

E

10%

Cross train on Focus One Collections efforts for past due mortgages. Monitor and collect on PSCU credit Card portfolio. Process check by phone payments including reversing payments for NSF or account closures.

E

10%

File all claims, attend hearings and coordinate with trustees for all bankruptcy filings. In the absence of the Manager, testify at legal proceedings as required.

N

10%

Make recommendations for Loan Modifications and TDRs to management as necessary.

N

10%

In the absence of the Manager, assist with the supervision of the Collections Specialists. Act in a coaching capacity on a daily basis.

N

5%

Process E - Oscar credit disputes timely.

N

5%

On an annual basis, assist the Manager with NCUA exams and audits.

N

5%

Performs other job related duties as assigned.

Performance Measurements:

1.

To achieve or exceed the established sales and service goals by establishing and maintaining member relationships.

2.

To practice, promote, and support the Vision, Mission, and Core Values of the CU and to ensure they are carried out by each employee.

3.

To maximize the collection and/or recovery of credit union assets from delinquent or charged -off loans.

4.

To maintain accurate and complete records of all collection and recovery activity. Make calls daily to ensure payment from members.

5.

To ensure that collection activity is both within credit union policy and all relevant regulations. Must be well versed in Regulations such as: REG CC, BSA, OFAC, Reg B, Reg Z and MIP (CIP).

6.

Must have working knowledge of UDAAP regulation and CFPB guidelines.

7.

To identify and inform management of potential underwriting problems.

8.

To provide courteous, compassionate, professional and accurate service and support to all members and associates.

Knowledge and Skills:

Experience

Three years to five years of similar or related experience.


Education

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.


Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.


Other Skills

Must have effective communication skills, including written, verbal and outstanding telephone etiquette.


Physical Requirements

While performing the duties of the job, the employee is regularly required to stand, sit, walk, stoop, kneel, talk and hear.
Vision requirements include: close vision and the ability to focus. Nature of the position requires physical mobility and the ability to lift a maximum of 30 pounds.


Work Environment

Full-time employees are required to complete (16) hours of volunteerism and (8) hours for Part-time employees. All volunteer time has to be approved prior to event. In addition, needs to benefit or have an impact in Harris County.


This Job Description is not a complete statement of all duties and responsibilities comprising the position.