Student Collection Specialist

Student Account Operations Specialist

The primary responsibility is to support student account operations by assisting with payment collection efforts for active students, including account follow-up, payment processing, record maintenance, and account status updates. Monitors outstanding balances and past-due accounts while maintaining accurate documentation related to collection activities. Also provides support for inactive account collections and additional departmental projects as needed to support overall student account functions and operational efficiency.

Essential Duties and Responsibilities

• Provide exceptional customer service to our prospective and in-house students.
• Responsible for all in school collections and will work with inactive collections as assigned.
• Assist students with student financial aid questions or escalate to proper channels for resolutions.
• Collaborate with the campus staff as needed to offer payment options to help a student get current if behind with a primary objective of all students making partial payments at a minimum.
• Comply with departmental procedures and policies, as well as regulations or rules imposed by federal entities, state agencies, and/or accrediting bodies.
• Other duties as assigned.

Education

High school diploma, or general education degree (GED).

Experience

Prior Collections experience required. Minimum two (2) years financial aid or related experience preferred

Other Required Skills/Abilities

Excellent verbal and written communication skills. Excellent interpersonal and conflict resolution skills. Excellent organizational skills and attention to detail. Proficient with Microsoft Office Suite or related software.