Business Office Manager/Human Resources Specialist

Job Description

Job Description

Confidential Opportunity

Business Office Manager/Human Resources Specialist

Continuing Care Retirement Community (CCRC)

Plymouth Management Services is recruiting for one of our clients that is a well-established Continuing Care Retirement Community (CCRC) in the Northwest Chicago area and is seeking an experienced and highly organized Business Office Manager/Human Resources Specialist to join our leadership team.

This key position oversees business office operations, payroll, human resources, resident accounting, benefits administration, and various administrative functions that support both Assisted Living and Skilled Nursing operations.

Position Summary

The successful candidate will possess a strong accounting and business office background within a senior living, healthcare, skilled nursing, assisted living, or CCRC environment. This individual must be comfortable working in a close-knit community where flexibility, attention to detail, exceptional customer service, and a willingness to support multiple departments are essential.

Primary Responsibilities:

Business Office Operations:

• Manage resident census, admissions, discharges, and resident billing utilizing PointClickCare (PCC).
• Maintain accurate resident accounts and financial records.
• Prepare bank deposits and coordinate cash management activities.
• Assist with year-end audit preparation and financial reporting.
• Review accounts payable activity and monitor cash availability.
• Serve as petty cash custodian.
• Coordinate with external finance and accounting consultants.

Payroll & Benefits Administration:

• Process and audit payroll for accuracy.
• Review timekeeping records and supervisor approvals.
• Maintain employee records, deductions, benefit elections, and payroll changes.
• Administer employee benefits including health insurance, retirement plans, flexible spending accounts, PTO, and leave accruals.
• Assist with annual merit increases and bonus administration.

Human Resources:

• Manage recruitment activities from posting positions through onboarding.
• Conduct applicant screening, background checks, and interview coordination.
• Coordinate employee orientations and compliance training.
• Administer Relias Learning and monitor training compliance.
• Manage employee evaluations, personnel files, licensure tracking, and policy updates.
• Coordinate employee engagement, recognition programs, appreciation events, and retirement celebrations.

Resident Financial Services:

• Assist residents with designated financial services and petty cash accounts.
• Coordinate resident financial documentation and account administration.
• Support resident onboarding processes and record management.
• Complete monthly private billing and distribute statements to residents and responsible parties. In addition, respond to any questions.

Administrative Leadership Support:

• Coordinate educational programs, conferences, and professional development opportunities.
• Assist department leaders with scheduling, purchasing, and operational support.
• Coordinate technology and telecommunications needs with IT vendors.
• Support special events, fundraising activities, and community celebrations.

Qualifications:

• Minimum of 3-5 years of Business Office, Accounting, Human Resources, or Senior Living management experience.
• Prior experience in a Skilled Nursing Facility, Assisted Living Community, or Continuing Care Retirement Community preferred.
• Strong accounting, payroll, and financial management skills.
• Experience with PointClickCare (PCC) highly preferred.
• Knowledge of Illinois Medicaid billing and resident accounting preferred.
• Human Resources experience including recruitment, onboarding, benefits administration, and employee relations.
• Excellent organizational, communication, and customer service skills.
• Proficiency with Microsoft Office applications and business software systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable in a small community requiring flexibility in job duties.

What We Offer:

• Opportunity to make a meaningful impact in the lives of older adults.
• Collaborative and supportive leadership team.
• Mission-driven, not-for-profit environment.
• Competitive compensation and benefits package.
• Stable and respected senior living organization.

Qualified candidates are invited to submit a confidential resume for consideration.

All inquiries and applications will be handled with the utmost confidentiality.