Customer Engagement Program Coordinator

A globally leading consumer technology company based in Cupertino, CA is looking for a Customer Engagement Program Coordinator to join its Retail Merchandising, Marketing and Engagement team. Responsibilities: Own program delivery end to end: set up and manage the Plan of Record, and take initiatives from due diligence through completion and lessons learned Ensure systems and plans are in place for flawless execution across key moments in retail stores worldwide Lead cross-functional program teams, owning the timeline, budget, deliverables, dependencies and risk mitigation Drive status reporting, leadership communications, company-wide alignment and approvals Turn ambiguity into action: track critical milestones, propose changes, build contingency plans and know when to escape Build and sustain relationships with corporate partners, field teams and vendors around the world so readiness plans stay aligned Partner with cross-functional teams to identify and roll out improvements to program management processes and practices Drive problem-solving and work streams end to end without needing direct oversight Create and deliver presentations that communicate plans, progress and outcomes to stakeholders and leadership Manage multiple programs at the same time with strong organization, time management and attention to detail Required Qualifications: 5+ years of project or program management experience, or equivalent experience in a PMO, cross-functional production, or marketing and merchandising Proven success managing multiple projects, priorities and people at once in a fast-paced, results-driven environment Strong problem-solving and facilitation skills, with the ability to run meetings and align partners across functions Experience building cross-functional relationships in large, global organizations, and working diplomatically with senior leadership A self-starter with strong time management, organization and attention to detail Preferred Qualifications: 5+ years of retail operations or retail program management experience, including work in strategy, customer journey or a broader retail function A track record leading complex, high-stakes programs under tight timelines, such as long-term roadmaps, go-to-market initiatives, and retail commercial or seasonal campaigns Ability to analyze complex data and turn the numbers into a story that drives action #J-18808-Ljbffr OSI Engineering, Inc.