Account Support Rep
Express Employment Professionals
Job Description
Job Description
Top Job
Located in Spring Grove, IL Salary: 20/hr Account Support Representative Express Employment Professionals is partnering with a construction company in the Spring Grove IL area. This role is perfect for someone who enjoys building relationships, providing solutions, and supporting customers from quote to close. Pay: 20/hr Location: Spring Grove, IL Responsibilities- Serve as the primary point of contact between field crews, customers, internal departments, and the public
- Gather daily crew locations and distribute accurate reports to customers
- Respond promptly to high-volume emails and phone calls from internal and external contacts
- Collect, sort, track, and enter production data and invoices for final billing
- Review invoices, as-built documents, and field photos to identify quality control issues such as under- or over-billing
- Communicate with field crews and internal teams to correct errors and obtain required information
- Prepare, format, and upload customer data and spreadsheets into internal databases
- Update job status records across company and customer systems
- Issue and assign work to field crews, track production progress, and ensure timely completion
- Monitor locate tickets and identify alerts requiring revised instructions
- Communicate ETAs, job status updates, and field issues to customers
- Escalate complex issues to supervisors when appropriate
- Collaborate effectively with supervisors, peers, and management in a fast-paced environment
- 1+ years of inside sales, customer service or related field
- Strong communication and relationship-building skills
- Comfortable using CRM systems and Microsoft Office
- Organized, detail-oriented, and sales-driven
- Ability to manage multiple customer accounts in a fast-paced environment
- Bilingual skills are a plus
Phone: View phone number on ziprecruiter.com Visit our North Kane/ Crystal Lake Express Employment Locations #1726OS Express Office: Crystal Lake 580 East Terra Cotta Avenue Crystal Lake, IL 60014
Vacancy posted 2 days ago
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