Patient Access Specialist

Associated Behavioral Health Services

Job Description

About Us

At ABHS, we believe everyone deserves a life filled with meaning, connection, and peace. We are a team of unique professionals dedicated to providing caring, comprehensive mental healthcare—including psychotherapy and medication management. We are committed to building meaningful patient relationships and cultivating a supportive, "people-centered" work environment where every employee has a voice.

Job Summary

We are seeking a Patient Access Specialist to be the welcoming face and operational backbone of our front office. You will manage patient check-ins, medical records via Athena EHR, and coordinate closely with our clinical team to ensure a seamless experience for those we serve.

Key Responsibilities

Patient Engagement: Greet and check-in patients; answer inquiries with professional and polite communication.
Front Desk Management: Maintain a clean, welcoming waiting area; manage follow-up appointments and schedule changes.
Medical Records (Athena EHR): Verify demographics; scan and file information; assist patients with the Patient Portal.
Clinical Coordination: Monitor incoming emails and forward prescription requests (fax/phone/email) to the clinical team.
Financial & Billing: Perform insurance eligibility checks; collect co-pays and past-due balances; complete processing slips for clinical appointments.
Team Support: Maintain clear communication with Practice Management, Billing/AR, and Clinicians.

Minimum Qualifications

EHR Experience: Proficient in navigating Electronic Health Records ( Athena preferred ).
Communication: Excellent verbal and written skills; professional telephone and email etiquette.
Organization: Strong time management, problem-solving, and information analysis skills.
Professionalism: Commitment to a high level of confidentiality and professionalism.

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Vacancy posted 4 days ago

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