Access Specialist

Part-time Access Specialist Needed Jewish Community Services (JCS) provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their well-being, and maximize their independence. Jewish Community Services (JCS), a human services agency that addresses the needs of individuals, families, and communities in the Greater Baltimore Region, is seeking a Part-time Access Specialist to join our team. As a JCS Access Specialist you provide key client engagement and triage functions by serving as a welcoming, professional ambassador and initial point of contact for community members who interact with our agency in-person, by phone, or via email. Central to this role is the provision of outstanding customer service to a diverse population of internal and external constituents, always exhibiting empathy, patience, and respect. You will respond to inquiries from people seeking services for mental health, employment, aging, disabilities, and other assistance by engaging in active listening, determining their needs and connecting them with appropriate agency services and/or other community resources. You will also greet and check-in clients, staff, and visitors at our locations and will provide additional administrative support to agency departments as needed. Knowledge and Skills: Exceptional listening and communication skills Excellent problem-solving skills Ability to maintain a professional demeanor in challenging situations Ability to work effectively in a fast-paced environment and manage multiple concurrent tasks Proficiency with Microsoft Office applications and ability to utilize client information systems Cultural sensitivity and commitment to inclusivity when working with diverse populations Commitment to respecting and maintaining confidentiality Familiarity with Jewish values and culture Education: College Degree Preferred Experience: Minimum of 2 years related experience. Prior customer service and/or administrative experience Experience working in a mental health, medical, or social service environment is a plus. Schedule: Part-time; 18.75 hours/week Pay: $21.00-$22.00/hour JCS has been recognized by the Baltimore Sun Media Group as a Top Workplace four years in a row. We are proud to be an organization that lives by our values Respect Inclusivity Integrity Community both in our service to clients and in our workplace culture. Our Mission: Jewish Community Services (JCS) provides programs and services for people of all ages and backgrounds, helping them achieve their goals, enhance their well-being, and maximize their independence. PERKS of Working at JCS: Comprehensive Benefit Plan + 401(k) match + Generous Paid Time Off & Holidays + Free JCC fitness & pool membership + Professional Development Opportunities + Legal Shield + Pet Insurance + Long Term Care Insurance + Free CEU Opportunities + Supervision for Licensure + Employee Assistance Program + MORE! JCS is an Equal Opportunity Employer. All opportunities at JCS are contingent upon successful completion and receipt of acceptable results of criminal background clearances, drug test, and degree and/or license verification. If the position requires driving, a valid driver's license, motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply. The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.